Engagement Manager

• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life‑long learning opportunities
• Opportunity to join Europe's largest privately‑owned IT Company

The Engagement Manager is responsible for leading the planning, execution, and oversight of strategic customer engagements that drive business growth and strengthen long‑term partnerships. This role works cross‑functionally to align initiatives with organisational goals, ensures successful delivery of services, and manages key stakeholder relationships. The Engagement Manager also plays a critical role in identifying growth opportunities and ensuring high levels of client satisfaction.

Contract Type:
Permanent

Hours:

am – pm Monday – Friday

Interview Process: -stage process

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life‑long learning opportunities
• Opportunity to join Europe's largest privately‑owned IT Company

The Engagement Manager is responsible for leading the planning, execution, and oversight of strategic customer engagements that drive business growth and strengthen long‑term partnerships. This role works cross‑functionally to align initiatives with organisational goals, ensures successful delivery of services, and manages key stakeholder relationships. The Engagement Manager also plays a critical role in identifying growth opportunities and ensuring high levels of client satisfaction.

• Identify and pursue opportunities for account growth and service expansion
• Provide leadership and direction to delivery teams, ensuring clarity of goals and responsibilities.
• Monitor engagement performance and implement improvements based on feedback and KPIs.
• Collaborate with delivery, product, and technical teams to ensure seamless implementation of initiatives.
• Build and maintain strong, trust‑based client relationships to support long‑term success.
• Facilitate regular governance and alignment meetings with internal and external stakeholders.
• Lead strategic planning and execution for assigned customer engagements and programmes.
• Manage budgets timelines, and resource allocation for assigned engagements.

• Minimum of years’ experience in a delivery or engagement management role.
• Strong knowledge of delivery methodologies including Agile/SCRUM, Waterfall, Dev Ops, and ITIL.
• Proven success in managing complex client relationships and strategic initiatives.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and strategic thinking capabilities.
• Demonstrated ability to lead, influence, and motivate cross‑functional teams.