Co-Pack Operations Support Manager

Are You Ready to Make An Impact?

Grenade is an international active nutrition and lifestyle brand, which has grown rapidly since its launch in 2010. Driven by its strong branding, distinctive products, and highly innovative approach, Grenade has made an explosive impact in the FMCG Industry!

We are looking for a Co-Pack Operations Support Manager - this role is responsible for the operational performance, compliance, and strategic development of the UK & EU Co-Pack Network. Acting as the primary owner of all co-packing relationships, the Co-Pack Operations Support Manager ensures that each site operates safely, efficiently, compliantly, and in alignment with business requirements.

This is a hands-on role that forms the foundation of the organisation’s future co-packing function. The postholder will not only manage day-to-day operations but also build, refine, and optimise the ways of working, commercial frameworks, rate structures, and performance management processes needed to scale the network. Over time, as the department grows, this role will develop into a leadership position responsible for building and managing a larger team.

Joining Grenade’s high-performing team, during this period of growth and brand expansion, promises to offer a unique and motivating working environment, with highly rewarding opportunities for personal and professional development.

• Act as the primary point of contact for all UK & EU co-packing sites, owning day-to-day coordination, relationship development, and issue resolution.

• Build strong, collaborative relationships with co-packers to ensure high-quality service, proactive communication, and shared problem-solving.

• Ensure all co-packers operate in full alignment with legal, quality, safety, and company standards, including audit readiness, compliance governance, and documentation accuracy.

• Lead regular business reviews with co-packers covering performance, KPIs, SLAs, quality trends, improvement plans, and commercial updates.

• Develop, implement and continuously improve standardised ways of working covering forecasting, exchange, performance reporting, escalation paths, and data accuracy.

• Own and maintain all co-packing trackers, rate cards, and core operational tools, ensuring accuracy and alignment with commercial and planning requirements.

• Ensure all product setups, units of measure, labelling requirements, packaging hierarchies and BOM/WIP structures are correct, accurate and fit for purpose across systems.

• Support new product introductions and new co-pack projects, ensuring operational feasibility, correct master data set-up, appropriate costing, and readiness at site level.

• Negotiate co-packing rates for new products, packaging changes, promotional formats, or volume changes, ensuring commercial competitiveness and value for money.

• Conduct regular rate reviews and support tenders/RFQs when identifying new or alternative co-pack solutions.

• Track, validate and approve invoices, investigating and resolving discrepancies to ensure financial accuracy and budget adherence.

• Provide cost insight, scenario modelling and reporting to support decision-making.

• Own all reporting related to co-packing performance, including capacity utilisation, adherence to plan, output, cost-to-serve, quality issues, and operational efficiency metrics.

• Carry out root cause analysis on operational challenges and identify recurring themes, failure points, or long-term improvement opportunities.

• Drive and embed a culture of continuous improvement across the Co-Pack Network.

• Work closely with Supply Planning, Packaging Procurement, Logistics, Inventory & Compliance, and Commercial Quality to resolve daily challenges and support strategic initiatives.

• Represent the Co-Pack function in business planning forums, peak readiness sessions, and key project meetings.

• Ensure all co-packing operations adhere to food safety, legal, compliance, and quality standards.

• Maintain strong…