Strategic & Commercial Planning - Senior Manager

End Date

Friday 06 March 2026

£76,194 - £89,640

Hybrid Working, Job Share

JOB TITLE: Strategic & Commercial Planning - Senior Manager

SALARY: The salary banding for this role is £78,098 - £91,880

LOCATION: Any of our main hubs outside London (Leeds, Bristol, Belfast, Birmingham, Cardiff/Newport, Chester, Edinburgh, Glasgow, Halifax, Hove)

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

As the Senior Strategic & Commercial Planning Manager, you’ll sit at the heart of what we do. You’ll be responsible for working across multiple functions, collaborators and teams as well as alongside other business partners, to capture the divisional impacts of the CR business plans, strategy and resourcing approaches. This role plays a pivotal role in supporting the bank’s vision to deliver exceptional service to its customers whilst remaining both efficient and effective within its direction and shape.

You’ll lead the consolidation and reporting of strategic plans, commercial models, and resource allocations, ensuring that the Consumer Relationships division’s objectives are clearly articulated and aligned with the bank’s broader strategy.

• Exec storytelling, ensuring data and messaging is consistent, and tells a clear story on Consumer Relationships’ customer, colleague and commercial performance
• Building and maintaining high-profile relationships with key team members, you’ll ensure robust reporting and across the division
• Lead on consolidating quarterly forecast / budget outputs (FTE and service metrics), through utilising SMEs in the planning and finance teams. Ensure full join-up and interlock with team and wider partners
• Working closely with Strategic Workforce plans to ensure organisational efficiency and an optimised resourcing strategy, alongside helping to shape divisionally approved and interlocked principles
• Work effectively across collaborators to optimise the divisions strategic supply solutions, exploring all levers against workforce planning principles and focus
• Identifying inconsistencies in planning assumptions / data, challenging where required, and ensuring all risks / opportunities are clearly articulated
• Drive continuous improvement in planning and commercial processes, proactively finding opportunities for efficiency and growth, and providing insightful analysis to support senior decision-making
• Managing a high-performing team, fostering an inclusive trust based environment alongside setting clear expectations and performance standards.

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

• Knowledge of the Consumer Relationship business objectives, strategy and vision for the future
• Clear and confident communication skills, both verbal and written
• Awareness of Strategic supply levers and business case management
• Analytical approach; able to assimilate data and deliver clear and concise insights
• Thoughtful analysis; proficient in using data to identify risks and opportunities and making valuable contributions to the strategic plans of the team.
• Enjoys problem-solving; can help to create options and answers where they don’t currently exist
• A great relationship builder; comfortable engaging and challenging status quo at all levels
• Proven track record of managing and driving activity through high performing teams, along with providing coaching, feedback and development
• Comfortable self-managing workload and multiple priorities

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior…