Continuous Improvement - Six Sigma Trainer​/Coach

Payment Operations – Six Sigma Coach

Payment Operations is seeking a highly skilled and experienced Six Sigma Coach to lead, educate, and guide our team members in the principles and practices. This role is pivotal in ensuring continuous improvement and operational excellence is embedded across all areas of Payment Operations. The Six Sigma trainer and coach plays a crucial role in guiding Payments Operations through the Six Sigma methodology to achieve process improvements and foster a culture of excellence and continuous improvement.

By providing comprehensive training, personalised coaching and ongoing support, the coach helps Payment Operations harness the power of Six Sigma to drive significant and sustainable improvements in performance.

• Training and Development:
  Conduct comprehensive training sessions on Six Sigma methodologies, including DMAIC (Define, Measure, Analyse, Improve, Control), Lean principles, and other relevant tools and techniques. Covering Lean awareness, Lean Basics and Green Belt.
• Coaching:
  
  Provide one‑on‑one and group coaching to employees at all levels, assisting them in the application of Six Sigma tools to their respective projects. Guide colleagues from training through to accreditation.
• Curriculum Design:
  Develop and update training materials, curricula, and resources to ensure they reflect the latest Six Sigma practices and industry standards.
• Project Support:
  Guide and support project teams in identifying, planning, and implementing Six Sigma projects, ensuring they achieve measurable improvements and meet organisational goals.
• Help identify and prioritise Six Sigma projects based on organisational goals and strategic objectives.
• Tracking:
  Monitor and evaluate the effectiveness of Six Sigma projects, providing feedback and recommendations for continuous improvement.
• Leadership and Advocacy:
  Promote a culture of continuous improvement within the organisation.
• Reporting:
  Prepare and present reports on Six Sigma project outcomes, training effectiveness and overall impact on organisational performance.

• Accredited Lean Six Sigma Black Belt with a deep understanding of Six Sigma principles.
• Proven training experience with demonstrable positive outcomes.
• Exceptional communication skills with the ability to engage key stakeholders across the business.
• The ability to communicate, present and influence effectively.
• The ability to inspire and drive change through coaching.
• Proven project delivery experience (preferably with multiple completed Black‑Belt projects).
• Proven experience in supporting others to build their own problem‑solving skills.

At Lloyds Banking Group, we’re driven by a clear purpose – to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. We only ask for confidential or sensitive information once you have been formally invited to an interview or have accepted a verbal offer, at which point background checks are conducted. We always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We’re focused on creating a values‑led culture and building a workforce that reflects the diversity of the customers and communities we serve.

Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package and a dedicated Working with Cancer initiative, and it’s why we especially welcome applications from under‑represented groups.

We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide‑ranging benefits package, which includes:

• A generous pension contribution of up to 15 %
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies