Financial Support Department Manager - Secondment

Overview

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We are currently seeking an experienced professional to join our team in the role of Financial Support Department Manager – Secondment until Dec 31 26.

The GCB5 manager oversees the overall performance of daily Financial Support Team activities for their team or the integrity of governance and controls associated with a specific operational function(s) as an individual contributor. In both cases, the role holder is responsible for ensuring compliance with operational policy, procedures and practices. As a manager with the direct reports, the responsibility of a GCB5 manager is to coach, inspire and lead their team in a manner that transfers/enhances desired skills and knowledge, increasing engagement and capabilities for supporting the delivery of positive, appropriate and sustainable outcomes for our customers.

For individual contributor’s, the role holder is responsible for ensuring assigned operational function(s) perform in accordance with defined Global Financial Support Team capability standards. A GCB5 manager is responsible for optimizing the efficiency and effectiveness of their area/function in line with defined conduct standards and credit loss plans.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

• Accountable for translating Financial Support Team strategy into priority actions to ensure the delivery of a high quality, professional service to all internal and external customers and stakeholders.
• Will collaboratively lead the development of operational improvement activities to deliver professional outcomes for our customers, enhance processes, improve results and control costs through the delivery of customer‑centric solutions.
• Provide Financial Support Team technical and capability leadership and support towards Global Financial Support Team Function excellence by driving best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers.
• Support the implementation and oversight of Financial Support Team policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance.
• Ensure the timely remediation of internal and external audit points together with any issues raised by external regulators, evidence TCF principles are at the forefront within all business practices and ensure decisions are made with the customer at the heart of everything we do.

• Inspirational leadership – ability to develop enthusiasm and commitment in others, excellent coaching and motivational skills.
• Ability to handle problems and crises in a confident and decisive manner.
• Strong practitioner of the Financial Support Team Customer Engagement Model and call quality. Solid understanding of the Financial Support Team process and a strong working knowledge of Financial Support Team Operations policies and procedures.
• Commitment to continuous development, both personally and in others, to add value for the organization and for overall career development.
• Excellent communication skills – both conversational and written.
• Strong interpersonal skills.
• Drive, teamwork and positive cooperation towards the achievement of team/department goals.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.