Senior Delivery Lead

At NHS Blood & Transplant (NHSBT), we provide a service that is unique, we help our donors do something extraordinary to save or enhance a life in need. You too can join us and play your part in our life‑saving organisation.

Join our dedicated team in NHSBT organ donation and transplantation. You’ll be part of a programme team at the forefront of organ transplantation projects, ultimately saving and improving lives.

The establishment of a national Assessment and Recovery Centre (ARC) service will extend equitable access to life‑saving products and treatments to everyone that needs them and bridge the gap between shortage of organs available and demand.

You will contribute to life‑saving work, where every day promises diversity and excitement managing critical programmes aimed at enhancing organ donation and transplantation services.

As the Senior Delivery Lead, you will be accountable for the effective delivery of complex, high‑risk and profile technology products and services within the OTDT product centre. You will be leading organisational delivery management using strong interpersonal and communication skills and able to engage and manage a wide range of senior stakeholders.

You will possess a depth and breadth of experience across a range of products and services, throughout the entire product and service delivery lifecycle and will have a large accountability within the product centre as the main point of escalation of any delivery issues. Acting as a leader, coach and mentor for delivery leads and associate delivery leads within the team as well as have a degree of budget accountability associated with their delegated authority.

• Leading the delivery management capability within the organisation enabling the product centre plan and deliver all change.
• Ensuring that the capture, priority, approval, scheduling, scope, definition, design and delivery of planned change meets customer needs.
• Driving delivery to support the successful operation and continuous improvement of the service.
• Leading, coaching and providing guidance and standards for delivery leads and supporting product managers.
• Supporting and where required deputising for the Head of Product Centre, lead the delivery of products and services with accountability to the value of c. £2m.
• Establishing standards of agile practices for the agile Delivery Lead and Product Management community, continuously improve the agile methods and tools used by the community.
• Contributing to the wider community of practice.

• Working across the product lifecycle to deliver effective change (discovery to live) actively managing all risks, issues, dependencies and their associate mitigations.
• Providing subject matter expertise in digital delivery at all stages of the product lifecycle, translating complex customer needs into tangible deliveries and releases.
• Task management and planning required to progress each initiative through from discovery to live, supporting the Product Managers throughout the product lifecycle.
• Ensuring all products and services meet the Government Digital and NHS Service Standards and assessments at time, cost and quality.

• Experience of leading large-scale complex projects in the public sector, including working with public sector governance and assurance bodies
• Expert knowledge in agile and traditional delivery practices, tools and techniques, User Centred Design (UCD), Government Digital Service and wider industry
• Extensive experience leading and managing traditional and agile design and delivery teams across the product lifecycle
• Expert at building successful delivery teams and understanding team styles and how people work together, maintain, influence and motivate a team, give and receive feedback, facilitating the feedback loop
• Knowledge and understanding of health and social care, the NHS and its strategic direction, and relevant political drivers
• Act in the capacity of Scrum Master during daily sprints and manage conflicting priorities
• Experience of managing resources against and agreed budget

• Educated…