Quality Manager - Education and Assessments

Position: Quality Manager - Education and Assessments (Permanent)
Location: Tyburn

Quality Manager – Education and Assessments

Location:

Hybrid – Birmingham, Fort Dunlop – B24 9FD
– Attendance once a week on a Monday
Salary: £48,000 – £50,000 per annum, DOE + Excellent Benefits
Contract Type:
Full Time, Permanent
What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources
Why Do We Want You
We are looking for a dedicated and experienced Quality Manager with a strong background in End Point Assessment (EPA) and Apprenticeship assessment.
You will bring proven expertise in overseeing complex assessment operations, ensuring quality and compliance across multiple programmes, and leading improvements in assessment methodology and assurance.
In this role, you will provide strategic leadership while maintaining operational oversight of assessment delivery, internal quality assurance, and stakeholder management.
We’re looking for someone who can combine deep regulatory understanding with confident decision making, strengthen our assessment frameworks, and support ICA’s mission to set industry leading standards in regulatory and financial crime compliance education.

Please note:

To complete your application, you will be redirected to Wilmington Plc’s career site.
At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!
Job Purpose, Tasks and Responsibilities
Main Purpose of the Role:
The Quality Assurance Manager is a senior leadership position within the Assessment team, acting as the Deputy to the Director of Assessments.
You will provide strategic oversight of apprenticeship End Point Assessment activity and quality assurance across ICA, Apprenticeship Assessment, CLTI, and Bond Solon.
You will lead on quality strategy, ensure the integrity of assessment processes, and provide expert guidance to assessors, markers, moderators, and IQA personnel.
With responsibility for managing internal and external stakeholders, you will support effective project management and operational delivery across all assessment functions.
Your leadership will ensure that all programmes meet regulatory requirements and uphold the highest standards of validity, reliability, and fairness.
Tasks and Responsibilities:

Key Responsibilities:

• Ensure full compliance with Ofqual, Skills England, and other regulatory/accreditation bodies, with a strong focus on Apprenticeship End Point Assessment.

• Develop, review, and maintain robust assessment and IQA policies, procedures, and documentation.

• Lead continuous improvement of assessment processes, including moderation, verification, and standardisation, ensuring consistency and accuracy across all programmes.

• Manage internal and external audits and provide expert guidance to leadership on regulatory updates, sector changes, and professional standards.

• Oversee quality and assessment standards across ICA, Apprenticeship Assessment, CLTI, and Bond Solon, ensuring all activity meets regulatory and internal benchmarks.

• Collaborate with assessment teams, senior leaders, external partners, and employer stakeholders to embed best practice quality management.

• Support the recruitment, training, development, and performance of assessors, examiners, moderators, and IQAs, with emphasis on EPA capability.

• Lead and deliver standardisation activity and training for markers, assessors, and IQA personnel.

• Engage effectively with stakeholders to enhance assessment methodologies, learner experience, and EPA delivery.

• Maintain accurate assessment and quality assurance records in line with regulatory requirements.

• Identify and implement improvements and innovations in assessment…