Residence Manager

Property Manager

Location:

Birmingham

Position:
Full Time - Permanent

We are seeking an experienced and commercially driven Residence Manager to lead the operational and leasing performance of a 150+ bed PBSA scheme (en-suite and studio accommodation) in Birmingham. This is a hands‑on leadership role requiring a strong operator with proven experience in mobilisation, performance turnaround, leasing strategy and full operational oversight. The successful candidate will take ownership of driving occupancy, improving rental performance, strengthening compliance, and delivering a high‑quality resident experience.

• Lead, manage and motivate the onsite team to deliver exceptional service standards.
• Oversee all operational functions including facilities, maintenance, security, cleaning and utilities.
• Manage site budgets and control operational costs.
• Implement best practice processes and operational efficiencies.
• Build strong relationships with local universities and external partners.
• Support or lead asset mobilisation where required.
• Drive improvement plans for underperforming assets.
• Increase occupancy levels and rental income.
• Implement robust arrears management strategies.
• Identify and resolve historic operational or maintenance issues.
• Manage the full student lettings cycle including marketing, viewings, tenancy agreements, check‑in/out and inspections.
• Deliver 100% occupancy targets year‑on‑year.
• Maximise additional income streams including summer lets and ancillary revenue.
• Prepare weekly and monthly performance reports covering lettings, arrears and occupancy.
• Ensure full statutory compliance across the building.
• Manage Health & Safety, risk assessments and statutory testing programmes.
• Address and resolve complex defects or compliance issues.
• Oversee contractor procurement and performance.
• Manage partnership agreements and meet agreed SLAs and KPIs.

• Must have previous experience managing a Student Accommodation property.
• Experience mobilising new buildings or leading operational transitions.
• Demonstrable success in improving occupancy and rental performance.
• Experience managing rental arrears and income recovery.
• Strong understanding of compliance and Health & Safety legislation.
• Budget management and financial reporting experience.
• Experience managing and developing teams.
• Facilities Management experience (desirable).
• Experience turning around low‑performing assets (desirable).