Head of Risk and Control

Overview

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

Head of Risk and Control, Payments

The UK Payments market is a vital component of the economy. It is central to our customers, making up the majority of interactions a customer has with their bank. Additionally, the National Payments Vision sets out an ambitious roadmap to re‑establish the UK as a global leader within the payments market through new infrastructure and the growth of digital assets and currencies.

Within this context, the Head of Risk and Control, Payments is pivotal to our UK Retail & Wealth’s ambitions to truly ‘excel in payments’.

You’ll lead a team to ensure effective governance, risk and control management, and operational resilience within Payments, while driving strategic ambitions, engaging with industry stakeholders, and fostering a high‑performing, inclusive team. The role is pivotal in delivering improved customer outcomes and supporting our leadership in a rapidly evolving payments market.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

• Provide effective governance within Payments by ensuring all risks and issues are identified, owned, and tracked to resolution, while acting as the UK Retail & Wealth IMT (Incident Management Team) and incident point of contact to lead decision‑making and implement playbooks during incidents
• Collaborate with the BSO (Business Service Owner) team and the Head of Payments Platforms to ensure playbooks are operationally effective and to maintain strong operational resilience across Payments
• Provide strategic leadership by embedding our UK ambitions, driving team engagement, and role‑modeling our leadership principles and culture
• Build and maintain a high‑performing, inclusive team with clear strategic vision, ensuring robust talent and succession planning that reflects our brand
• Facilitate collaboration across the matrix, focusing on capability building and delivery of key outcomes, while transparently promoting our values
• Actively manage industry relationships (e.g., BOE, UK Finance, FCA, HMT) and engage with external organisations to understand market trends and identify opportunities for continuous improvement

• Proven Leadership in Cards/Payments. Demonstrated ability to lead teams and deliver across customer, commercial, and conduct objectives within Cards and Payments journey management
• Deep understanding and hands‑on experience managing Payments Risk and Control frameworks, ensuring robust oversight and compliance
• Skilled in running effective governance processes and navigating both current and emerging regulatory environments related to Payments
• Strong track record of building effective networks across business areas, fostering trust‑based relationships, and encouraging collaborative engagement
• Able to confidently present complex issues in a simple, concise language to executives, non‑executives, and regulators, accommodating globally distributed stakeholders
• Outstanding relationship management, collaboration, and influencing skills, with proven flexibility to adapt to rapidly changing priorities and high‑pressure situations

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk.

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