Resident Liaison Manager

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Fire Protection & Planned Maintenance
- Projects within London & Home Counties

Our client, a construction & fire protection specialist, are currently looking for an experienced Resident Liaison Manager to join their growing team.

They are based in East London but operate nationally. Projects will be delivered around London & M25. Works that they specialise on will be passive fire works for housing associations and local authorities.

Within this role, day to day duties will include but not be limited too:

Writing and Building Processes for a robust and competent Liaison team

Ensure correct resident liaison structure is built in order to deliver cladding remediation schemes

• Work hand in hand with director to build resident liaison function
• Manage RLOS and build Resident Liaison Team
• To be the point of contact when the client or tenant requires job updates.
• Own all complaints and ensure that these are dealt with in a prompt and effective manner
• For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.
• Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.
• Support the help-desk with emails that come in from sub-contractors and client on a daily basis
• Visit tenants when required.
• Carry out condition and customer satisfaction surveys
• Arranging and booking appointments/visits to properties

My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired.

If this role is of interest please apply or contact Danny Mangan for more information.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Customer Service, Strategy/Planning, and Writing/Editing
• Industries Repair and Maintenance, Fire Protection, and Construction

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