Client Services Manager

Do you come from the Beauty industry, travel agency, recruitment, estate agency or flight attendant world and love property? Are you in‑house lettings and looking for a change?

Do you have amazing customer service and face‑to‑face people skills and want an opportunity to work for an amazing, well‑established property company?

Are you a confident, enthusiastic person with the ability to sell and open doors? If so read on.

Date:
Monday to Friday 8:30–5

Salary: £30,000–32,000

The successful candidate will play an integral role in promoting the company based in Aztec, Bristol.

This is a key role in enhancing sales and ultimate financial performance of the centre. Reporting to the Directorship, the candidate will demonstrate excellent administrative, organisational and communication skills, be confident, show attention to detail, enthusiasm, adaptability, ability to multi‑task and work under pressure, be highly motivated and proactive with a desire to contribute to the company more widely and a commitment to client/customer service.

Ability to be a team player will be vital.

• Accountable for the financial and operational performance of the centre.
• Attract new clients and ensure retention of existing clients to maximise revenues.
• Overall management, control and accountability for the financial and commercial performance of the centre.
• Management of financial procedures.
• Provision of exceptional customer service whilst ensuring operational efficiency.

• Develop and maintain contact with brokers and commercial agents and provide feedback on introductions.
• Promote available space in the centre on pre‑agreed commercial terms.
• Achieve target sales to grow and maintain centre occupancy levels.
• Manage licence agreement renewals to maintain occupancy levels and grow revenues.
• Develop corporate account contacts with key local occupiers to benefit from potential special projects, overspill or other possible short‑term expansion requirements.
• Maximise revenue from various products available within the centre.
• Network with influencers, public sector and inward investment bodies and target potential customers.
• Assist in preparing marketing collateral suitable for the centre.
• Identify, recommend and implement local marketing initiatives.
• Handle enquiries, viewings, contract negotiations and completions.
• Creative and professional use of social media.
• Develop promotional campaigns for the business centre and its facilities.

• Provide financial management information to include monthly billing, revenue collection and financial reporting using Twiin software (training provided).
• Manage the business centre in line with the agreed annual budget to achieve the target financial returns.
• Effectively monitor and manage aged debtors.
• Demonstrate a good understanding of profit and loss reports and managing costs.
• Recommend and implement potential areas where additional revenue can be generated.
• Present lettings and additional service revenue plans as required.

• 25 days plus bank holidays.
• Pension.
• Health care.
• Life assurance.
• This is a permanent position.