Facilities Manager

Job Summary

JLL is seeking a Part‑Time Facilities Manager (3 days per week) to join the team at Northfield Shopping Centre in Birmingham. The role focuses on advancing the asset management strategy, delivering high standards of onsite management, and maintaining a best‑in‑class environment for retailers and customers.

• Advance and contribute to the development of the asset management strategy and business objectives.
• Play a central role in delivering efficient standards of onsite management and care.
• Continue to improve the quality of the retail environment at the Centre.
• Lead, develop and inspire the Centre Management team.
• Work closely with the Landlord’s marketing consultant to optimise and deliver the marketing strategy.
• Build and maintain effective relationships with all retailers in the scheme.
• Collaborate with the Centre Team on reporting and benchmarking retailer performance and turnover.
• Undertake annual tenant/occupier surveys or more frequently as required.
• Represent the Centre in local industry business groups, local authority and community/civic stakeholder meetings, including BIDs.
• Drive additional income generation via commercialisation activities and optimise net operating car park income.
• Develop and refine business plans to achieve outstanding results.
• Prepare annual business plans and quarterly performance reports.
• Identify opportunities for cost control and efficiencies.
• Manage contractor/supplier relationships and key staff.
• Hold overall responsibility for health & safety and environmental management.

• Relevant management experience within a high‑profile shopping centre environment.
• Strong retail background with the ability to appreciate the challenges faced by different retailers.
• Broad knowledge of addressing key business challenges in the retail market and the current and future trends.
• Proven track record in managing onsite / in‑house management teams.
• Experience managing major CAPEX and service charge projects.
• High degree of technical competence (via degree or recognised diploma).
• Ability to support change‑related initiatives and determine required expertise and resources.
• Detailed understanding of financial management, profit & loss, and IT skills.
• Communication skills at board‑room level and ability to evaluate potential solutions based on risk and business objectives.

On‑site – Birmingham, G

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.