Space Manager

One Centenary Way is the largest commercial building delivered on the ground-breaking £1.2 billion Paradise estate. By attracting international, Blue Chip occupiers from London and other locations in the UK, this 280,000 sq ft office building sets a high benchmark for future office‑centred buildings in Birmingham city centre.

As we have moved into an era defining new ways of working, experience is everything. The working environment is evolving to include multiple experiential elements available within the Paradise estate. The estate is seen as a ‘total destination’ with cutting edge leisure offerings, public realm and all year‑round events, as well as the very highest standard of environmentally led sustainable commercial space available.

One Centenary Way occupiers have high expectations, and we must meet those by positioning the estate as the premier commercial location in the UK outside of London. To do this, we have established a site‑based team that exhibits the calibre of service excellence such prestige demands.

With hybrid working now more in scope than ever, the concept of the workplace being an ‘experience destination’ gives us the unique opportunity to drive an enhanced offer that generates engagement in new and exciting ways, creating advocacy throughout the building by always going the extra mile in every single interaction.

Placed at the forefront of One Centenary Way, the role of our Welcome Space Supervisor is pivotal, both in supporting our Welcome Space Ambassadors to operate at maximum efficiency and effectiveness and ensuring our Building Manager has the right level of support to drive strategic change and service enhancement throughout the Welcome Space. It is also a key role in supporting and promoting the Paradise brand values.

You and your team will provide a service that is continuously progressing in line with both the dynamic requirements of the building’s users, as well as the evolving technological opportunities emerging – pushing the boundaries of the possible to promote the best user experience, by finding the hidden opportunity in the smallest of detail, to continually surprise and delight all who you come into contact with.

You will take ownership of the onsite day‑to‑day delivery of the Front of House welcome services in line with Avison Young strategy and expectations, leading by example to coach, support and motivate your team to deliver in a fast‑paced environment, overseeing and supporting them with every area of their role remit. You will have first line responsibility in ensuring all direct personnel leadership, performance management and development is in place.

• Lead and provide a user focused service experience that is built on the foundations of exceeding expectations
• Understanding, living and breathing the brand and ethos of the Paradise Birmingham estate and its contribution to our regional business eco‑system
• Always demonstrate the behaviours set out in the ‘Behaviours Playbook’
• Lead and support your team in the delivery of all areas of their Welcome Space Ambassador job scope – ensure full understanding of all areas and ensure they are completed by yourself and your team to a high standard
• Ensure all visitors are welcomed immediately, with Ambassador presence in the Welcome Space at the appropriate times
• Oversee your team’s management of all flexible Welcome Space usage and touch down spaces, regularly monitoring for opportunity to engage / assist / offer more than expected
• Gather understanding of the Welcome Space usage data to create strategic analysis for our client
• Ownership of the client hospitality offering, ensuring appropriate stock levels are maintained based on expected visitor numbers, first line relationship point of contact with local suppliers and managing any invoice processing/budget requirements
• Constantly review the client hub offering, driving a fresh/unique offer in line with ESG agenda and occupier preferences
• Ensure adequate resources are in place for every shift, actively preparing for planned absences and ensuring adequate resilience for unplanned absences
• Support your line manager with payroll requirements for your team
• Manage all…