PMO Change Manager S4​/o9

Job Description

This is a 21‑month secondment/fixed term opportunity. The Change PMO Lead is the operational backbone of the change management function on the Program. Reporting directly to the Program Change Director, they are responsible for the integrated governance, planning, coordination, and performance tracking of all change management activities across functions and business units. They ensure the change team operates with rigour, consistency, and transparency, and that the Program Change Director always has a clear, accurate, and timely picture of where the Program stands from a change and readiness perspective.

• Own, maintain, and govern the Program‑wide integrated change management plan, consolidating activities across all FCL and BCL work streams, tracking milestones, managing cross‑workstream dependencies, and proactively identifying and escalating slippage to the Program Change Director.
• Establish and maintain the change management governance framework, defining the cadence, structure, and protocols for change team meetings, steering committee inputs, readiness review forums, and decision‑making escalation paths across the Program.
• Design and maintain Program‑wide change dashboards and reporting mechanisms, providing the Program Change Director and steering committee with a clear, accurate, and timely view of change plan progress, readiness status, adoption metrics, and key risks across all BUs and functions.
• Own the Program‑level change risk and issues log, tracking all change‑related risks flagged by FCLs and BCLs, ensuring owners and mitigations are assigned, reviewing the log at the agreed governance cadence, and escalating systemic risks to the Program Change Director with root cause analysis and proposed interventions.
• Define, develop, and maintain the change management standards, templates, and toolkits used by Functional Change Leads and BU Change Leads, ensuring consistency of approach, output quality, and ease of use across the team.
• Facilitate alignment across Change Management Leads, Training Lead, and Communications Lead, coordinating cross‑track dependencies, resolving prioritisation conflicts, and ensuring a cohesive and consistent approach to change delivery across all work streams.
• Support the Program Change Director in forecasting resource needs, tracking team workload allocation, and identifying capacity risks ahead of key Program milestones.
• Coordinate and facilitate key change forums, including the change team's weekly operating rhythm, readiness review meetings, steering committee change updates, and cross‑functional planning workshops.
• Support the Program Change Director in tracking and managing the change management budget, maintaining visibility of expenditure against plan, flagging variances, and ensuring financial reporting is accurate and timely.
• Capture lessons learned from each Program phase and deployment wave, identifying what is working, what is not, and embedding improvements into future planning cycles and team ways of working.
• Own the onboarding and induction process for new members of the change team, ensuring FCLs and BCLs joining the Program are quickly equipped with the context, tools, governance protocols, and ways of working they need to contribute at pace.

• 6–8 years of experience in a PMO, Program management, or change management role on large‑scale, cross‑functional transformation Programs, with demonstrated experience running a PMO or governance function for a change management team specifically.
• Proven ability to own and maintain a complex, multi‑workstream Program plan, tracking milestones, managing dependencies, and reporting status across parallel work streams at pace.
• Track record of establishing and running governance frameworks for large Programs, including meeting cadences, reporting structures, escalation protocols, and decision‑making forums.
• Strong data and reporting skills, experienced in building Program dashboards and using data‑driven insights to inform decision‑making, track progress, and present status to senior leadership and steering committee audiences.
• Experience defining and embedding PMO standards,…