Business Support Manager - CSU

Business Support Manager – Strategy, Insight & Governance

Secondment or Fixed Term Contract (until 31/07/2027)

Grade D – £45,091 to £53,460

Working 36.5 hours per week

This is an exciting opportunity to join the Business Support Services function at Birmingham City Council. We are recruiting a highly organised and proactive individual to manage a team and deliver high‑quality, responsive and fit‑for‑purpose business support within the Strategy, Insight & Governance Directorate. The role requires building strong relationships across the Directorate and wider services, understanding business needs and driving service improvements with creativity and confidence.

• Lead and manage the business support team, ensuring delivery of responsive, fit‑for‑purpose services.
• Oversee line management, performance, supervisions and sickness of staff.
• Ensure compliance with governance, FOI and SARs while identifying opportunities to modernise and digitalise processes.
• Build strong relationships across the Directorate and wider services, understand business needs and drive service improvements.
• Provide practical solutions that improve service delivery and add value, and contribute fresh ideas to shape the future of business support.

• 1 Business Support Co‑ordinator
• 1 Personal Assistant
• 1 Business Support Officer
• 3 Professional Support Officers

Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining and developing all of its people. Proof of right to work in the UK is required for all applicants. Sponsorship is not available for this post.