Aftersales Manager

Aftersales Manager Birmingham £38,000 £ 40,000 Basic | £61,000 OTE Mon Fri 86 Why Work for Us Excellent earning potential with a strong basic salary and realistic OTE Monday to Friday only enjoy worklife balance with no weekend working Company car scheme access up to two vehicles with insurance, servicing, breakdown and tyre cover included Generous employer pension contribution up to 7% 22 days holiday rising to 26 with service, plus bank holidays Single private medical cover Reward Gateway over 500 discounts and savings Enhanced family-friendly policies Employee Assistance Programme with counselling and wellbeing support Occupational health support Worldwide personal accident insurance Extensive training and e-learning opportunities Shared incentive plan Health cash plan Paid sick leave after probation Aftersales Manager Job Opportunity A fantastic opportunity has arisen for an experienced Aftersales Manager to join a high-performing dealership environment.

We are seeking a confident, commercially minded Aftersales Manager who can lead a team, drive customer satisfaction and deliver strong financial performance. To succeed as an Aftersales Manager , you must bring proven experience from a busy dealership environment, along with the ability to motivate teams, improve processes and deliver exceptional customer experiences. This is an exciting chance for an ambitious Aftersales Manager looking to take the next step in their career.

About the Role Lead and develop the aftersales team to deliver exceptional service Drive departmental performance, profitability and customer satisfaction Ensure all processes, standards and compliance requirements are met Manage workshop efficiency, productivity and quality of work Handle escalated customer concerns with professionalism and confidence Support continuous improvement across service and parts operations

What Were Looking For Previous experience as an Aftersales Manager or senior service leader Strong leadership, coaching and people-development skills Ability to analyse performance, identify improvements and implement change Excellent communication and customer-handling abilities Commercial awareness and confidence working to financial targets A proactive, positive and solutions-focused mindset Octane Recruitment Consultant Billy Olivier WOOJ  Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK.

We recruit across the motor trade and related industries.