Service Improvement Manager

📍 Birmingham (Hybrid - 3-4 days on-site)
📅 6-Month Contract
Hays are working in partnership with a local council to recruit an experienced Service Improvement Manager on an interim basis. This role sits within the Council’s Finance Directorate, supporting the delivery of key service improvement plans across a range of commercial areas.
This is a dynamic, city-wide role requiring travel across Birmingham to support various commercial services. You will play a pivotal role in identifying opportunities for improvement, enhancing performance, and driving commercial outcomes.

Key Responsibilities:

• Work closely with services to identify and capitalise on improvement opportunities, delivering robust improvement plans.
• Support service redesign, performance optimisation, and commercial growth across multiple service areas.
• Identify barriers to delivery and provide practical solutions to ensure progress is achieved.
• Constructively challenge existing practices and support the adoption of new ways of working.
• Engage with stakeholders across the organisation to influence and drive change.

• Proven experience in finance and service improvement programmes.
• Strong stakeholder management skills, with the ability to influence at all levels.
• Experience delivering transformation and change, both system and cultural, across varied business areas.
• Commercially minded, with the ability to assess and improve business performance.
• Methodical, resilient, and comfortable working in complex and challenging environments.
• Ability to operate strategically while also delivering hands-on results.
• Full UK driving licence required, with flexibility to travel across multiple sites.