Customer Logistics Development Project Manager

Job Description

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible.

You will manage the productivity agenda and process improvement agenda for customer tower in the UK market. You will improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance.

We have an aspiration to become an industry leader, therefore we have invested in value add resources across Customer Service & Logistics (CS&L), most notably in Customer Collaboration. The role requires you to:

• Develop UK&I’s CS&L strategic service offering through close customer and internal stakeholder management focusing on process and CI improvement.
• Promote CS&L as a truly collaborative function with Mondelez by partnering with Sales, Procurement & HR to deliver our strategic objectives.
• Drive key contributions to the Productivity agenda through implementation of Innovation Projects and Cost To Serve initiatives.
• Identify and develop best practice and capability in key customer‑facing technologies.
• Govern and manage Trade Terms and changes.
• Promote Mondelez’s reputation as an industry‑leading partner to the trade.
• Share and implement best practice with other MEU Area Customer Innovation teams.

• Analyse total customer offering through regular segmentation analysis & work with customers to build, agree & implement a 3‑year strategy to achieve step‑changing service improvements.
• Ensure standards in customer communications are maintained (scorecards and Joint Business Plans fit for purpose).
• Lead best practice sharing across all markets within MEU.
• Lead improvements in customer On‑Shelf Availability to support top‑line growth.
• Attend reference groups to share and develop understanding to bring new thinking to Mondelez.
• Coordinate best practice in UK&I to drive visibility of OSA.
• Drive progress of the Cost‑To‑Serve agenda through advanced analysis of data to identify trends and efficiency opportunities.
• Identify & implement strategies to proactively reduce Cost‑To‑Serve, building cross‑functional relationships to ensure implementation.
• Support the CS&L Sustainability agenda: create case studies highlighting improvements in waste reduction, food miles, and other sustainability‑related improvements.
• Participate in industry‑wide forums (IGD etc.) to increase Mondelez’s profile as an ethical supplier and employer of choice.

• Experience in CS&L function, ideally with knowledge of customer supply chain management.
• Preferential experience building and maintaining Power BI reports.
• Cross‑functional experience (sales, CS&L controlling, demand planning, manufacturing, logistics & warehousing knowledge).
• Knowledge of SAP, information systems, process design, and standard operating procedures.
• Strong analytical skills to analyze data and translate insights into action with focus on timelines and KPIs.
• Excellent interpersonal, teamwork, and communication skills.
• Ability to influence, negotiate, and apply commercial acumen.

Regular

Mondelez International is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.