Operations Manager

Site locations covering – Wolverhampton, Birmingham, Coventry and monthly travel to Halewood.

We are One Team, We Deliver Brilliantly, We Do the Right Thing and We Make Every Day Better.

This role owns the Client Relationship at a site level, ensuring the site are achieving company and site objectives. Directs, supervises and assists all site operational functions including but not limited to service level objectives, system integration, procurement initiatives, savings targets, value-added service, and inventory management assistance. Implement organizational best practices within each site.

• Respond to existing client needs, extending client relationships to expand business opportunities, meet service and profit objectives, implement strategy to attain goals while resolving business issues and management of the integrated supply sites.
• Provide leadership, direction, and support career development to on-site staff, including Site Managers and Envoys.
• Deliver monthly business reviews (MBRs) with the on-site Client team.
• Contribution and management of RSIS Profitability (P&L) within your allocated accounts.
• Ensure adherence to all customer inventory, storage and delivery requirements.
• Manage site team to deliver gold standard OPEX rating.
• Ensure all Safety and OSHA requirements are met.
• Maintain a positive professional relationship with clients and providing timely follow-up.
• Work with account managers/directors and strategic account management team to develop additional business opportunities with current clients and new business opportunities.
• Provide frequent, open communication with all stakeholders, while proactively assessing operations and elevating issues as needed.
• Help train existing employees on system, best practices, and other company-wide initiatives, motivating employees to achieve company objectives.
• Seek process improvement in operations, employees, processes, and technologies. continually. Embedding a culture of Continuous improvement.
• Ensure best practices are maintained while utilizing trending analysis.

• Technical
  - Thorough knowledge of purchasing and inventory management including experience using ERP systems and working with interfaces.
• Technical
  - Strong data analysis and problem-solving skills.
• Technical
  - Selling skills (internal and external).
• Technical
  - Root cause and corrective action.
• Technical
  - Contractual interpretation.
• Technical
  - Computer proficiency in the Microsoft Office Suite. Strong skills in Excel / PowerPoint and Word; ability to learn and work with multiple other MS based applications including Sync.