Library Services Co-ordinator

Grade C – £35,412 to £44,075. Working 21.9 hours per week. Permanent. Consultation grade subject to formal evaluation under the Equal Pay Programme.

The Library of Birmingham is looking for a proactive, people‑focused Customer Services Coordinator to lead our front‑of‑house services and ensure every visitor enjoys a welcoming, inspiring experience.

• Coordinate the day‑to‑day delivery of core public services across the Library of Birmingham.
• Act as duty manager for the building, ensuring safe, efficient and compliant operations.
• Serve as a visible, positive ambassador for the library, engaging with colleagues, partners, volunteers and community groups.
• Support the delivery of a wide range of library services, events, exhibitions and activities.
• Manage and coordinate front‑of‑house customer service, responding to inquiries, resolving issues and promoting library amenities.
• Work effectively under pressure in a large, complex public building and adapt to changing circumstances on a daily basis.

• Strong administrative skills and attention to detail.
• Excellent communication abilities, both verbal and written.
• Experience coordinating teams or managing customer‑facing environments is desirable.
• Confidence, organisation, people‑skills and comfort working in a busy public setting.
• Ability to work independently and as part of a collaborative team.

Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining and developing all of its people. We want to ensure a positive and equitable recruitment journey, so please let us know if you require reasonable adjustments, additional support or accessibility assistance.

A Disclosure and Barring Service (DBS) check will be undertaken. Proof of right to work in the UK is required prior to any employment offer. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. Our Corporate Safeguarding Policy can be accessed here.