O9 Readiness Lead

Job Description

The Change Readiness Lead is the senior change leader on a 21‑month secondment/fixed‑term program. The role defines and drives the program’s change strategy, readiness approach, governance, and delivery standards to ensure a consistent, high‑quality, business‑focused change experience across functions and business units. Reporting directly to the Program Change Director, the Change Readiness Lead owns the quality, consistency, and rigor of functional change outputs, establishes and governs the program readiness framework and criteria, standardises key capability interventions such as the Key User journey, and manages the day‑to‑day delivery, tracking, and governance of the integrated change plan.

• Define and own the Program Change Management Strategy, business engagement approach, and operating model.
• Define go‑live gate criteria and readiness assessment approach; consolidate readiness inputs from all functional and business unit change leads.
• Own the quality assurance process for all change impact assessments and key change deliverables.
• Define and standardise the end‑to‑end Key User Learning Journey across functions and business units.
• Own the Program‑wide change plan, manage cross‑workstream dependencies, run the change team’s operating rhythm, and produce consolidated status reports to the Program Change Director.
• Own the Program‑level change risk and issues log, ensuring owners and mitigations are assigned and escalating systemic risks.
• Directly lead, manage, and develop the functional change lead team; hold business change leads to program standards through governance and QA.
• Represent change and readiness at design authority, program leadership forums, and steering committee; act as deputy to the Program Change Director when required.
• Build lasting organisational change capability – develop frameworks and standards that outlast the program.

• 8–10 years of progressive experience in change management or business transformation at senior leadership level, with a proven track record leading change on large‑scale ERP, CRM, or comparable enterprise transformation programs.
• Demonstrated ability to design and own a program‑level change strategy and translate strategic objectives into an actionable, governed delivery plan.
• Confidence to lead, challenge, and align senior stakeholders at program director, C‑suite, and steering committee levels; proven people leadership of a change team.
• Experience quality‑assuring change deliverables (CIAs, personas, change action plans) and coaching others to improve quality.
• Experience defining and governing a program readiness framework including assessment criteria, scoring methodology, and go‑live gate standards across multiple functions or business units.
• Ability to consolidate data from multiple change work streams into clear, governance‑ready dashboards and status reports.
• Excellent written and verbal communication skills; able to translate change complexity into clear, authoritative, and audience‑appropriate messaging.
• Proficiency in program management tools (MS Project, Smartsheet, Jira) and collaboration platforms (SharePoint, Teams, Confluence).
• Comfortable working in a matrixed environment across multiple functions and business units, managing ambiguity and competing priorities at program pace.
• Familiarity with specific platforms such as SAP, Oracle, Salesforce preferred.

• Bachelor’s degree in business, management, organisational psychology, or related discipline.
• Practical working knowledge of a recognised change management methodology (Prosci ADKAR, APMG, Kotter, or equivalent).
• Prosci, APMG, or CCMP certification preferred.
• Program or project management qualification (MSP, PMP, PRINCE2) advantageous.
• Coaching qualification (ILM, ICF) advantageous.

• Proven cross‑functional leadership on large‑scale transformation programs.
• Senior change management experience including strategy ownership, QA, and readiness governance.
• Strong program‑level planning and risk management capability.
• System implementation experience (SAP, O9, Oracle, Salesforce, or equivalent) highly preferred.

Yes, but limited.

• Hybrid – with on‑site presence expectations commensurate with programme phase and governance cadence.

No relocation support available.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.