Patient Access Manager

Role:
Patient Access Manager

Location:

Harborne Hospital, Birmingham
Full time 37.5 hrs, Monday-Friday
Permanent

Salary:
Competitive (based on experience) + Benefits (pension, health cover, flexible benefits and excellent career development).

We’re looking for a Patient Access Manager to join our team at The Harborne Hospital, Birmingham, as part of the UK’s largest private healthcare provider. You will lead the management and development of high‑quality, patient‑centric services, maximize revenue capture, and support the Hospital’s Business Plan.

• Facilitate the patient access experience by providing a world‑class service and seamless patient journey.
• Overall management of the Facility Revenue Cycle to ensure maximum revenue capture.
• Recruit, appraise, and develop the Patient Access Leaders within each team.
• Develop and implement strategies alongside the Facility Senior Management Team.
• Ensure compliance with statutory and regulatory procedures, including audit requirements.
• Maintain up‑to‑date knowledge of all Hospital procedures and policies related to Patient Access and communicate changes effectively.
• Build, maintain, and develop effective working relationships with all service users.
• Monitor, control, and manage expenditure; participate in preparing the department’s annual budget.

• Management and administrative experience, preferably in a healthcare setting.
• Excellent communication and customer‑service skills, including empathy, persuasion, and influence.
• Professional skills including reliability, work ethic, and workplace etiquette.
• Problem‑solving ability and high emotional intelligence.

• 25 days holiday each year (plus bank holidays), with option to buy or sell leave.
• Private healthcare insurance at our leading hospitals.
• Private pension contribution increasing with length of service.
• Season ticket loan and cycle‑to‑work scheme.
• Brand‑new electric car scheme with Octopus Energy.
• Group life assurance from day one.
• Critical illness cover.
• Enhanced maternity and paternity pay.
• Corporate staff discount for all facilities, including maternity packages at The Portland.
• Comprehensive range of flexible health, protection, and lifestyle benefits.
• Discounts with over 800 major retailers.

We are a Disability Confident organisation and welcome flexible working arrangements. We offer reasonable adjustments throughout the recruitment process and in the workplace to anyone who needs them.

We are an equal opportunities employer.