Rs Local Branch Supervisor

Overview

The Branch Supervisor supports the RS Local Branch operations, managing face-to-face, telephony, email, web and social customer contact channels to deliver a seamless service for commercial activities, driving customer experience, growth and margin. The role ensures the branch operates effectively whilst the Branch Manager manages multisite operation.

The Branch Supervisor is responsible for supporting the effective day-to-day running of a RS Local Branch, ensuring operational performance, team coordination, customer service standards and resource planning are delivered consistently. The Branch Supervisor acts as the operational lead and first point of escalation for colleagues and customers when the Branch Manager is not on site.

• Manage daily branch routines, standards and operational processes
• Ensure orders, collections, deliveries, stock movements and customer requirements are handled accurately and on time
• Monitor branch workload and ensure tasks are prioritised effectively
• Support stock accuracy, availability, replenishment and housekeeping standards
• Ensure compliance with RS processes, health and safety requirements and local operating procedures within the OPEX
• Identify operational issues and escalate risks or barriers to the Branch Manager
• Support continuous improvement activity within the branch
• Coordinate daily team activity and ensure colleagues understand priorities
• Act as the first point of support for branch colleagues
• Support colleague performance through regular feedback, coaching and guidance
• Help to build a positive, professional and customer-focused team environment
• Support onboarding and training for new colleagues
• Identify development needs and share feedback with the Branch Manager
• Manage day-to-day conduct, attendance and performance concerns in line with company policy, escalating where required

• Experience in a branch, operational, service or customer-facing environment
• Solid commercial acumen to support the growth targets of the branch and BM
• Good planning and organisational skills
• Ability to prioritise workload in a fast-paced environment
• Confidence in handling customer and colleague escalations
• Strong communication and influencing skills
• Understanding of stock, service, logistics or branch operations
• Ability to work independently when the Branch Manager is not on site
• A practical, hands-on approach to problem solving
• Commitment to safety, compliance and customer service