Band 6 Service Manager

Go back University Hospitals Birmingham NHS Foundation Trust

The closing date is 30 July 2026

An exciting opportunity has arisen for an experienced and ambitious manager to join the newly established Department of Psychological Services  Service Manager, you will work in partnership with the General Manager, senior clinicians and multidisciplinary teams to shape and deliver a high-quality, patient‑centred psychological service across one of the largest NHS Trusts in the country.

This is a unique opportunity to influence the development of a growing and innovative service that spans multiple specialties and sites. The department is on an exciting journey to strengthen integration, improve access to psychological care, develop new pathways, and embed evidence‑based approaches that improve outcomes, experience and value for patients and communities. You will play a central role in driving this transformation, working closely with senior clinical leaders, corporate teams and external partners, including the Integrated Care Board and national programmes such as GIRFT, to deliver ambitious organisational and system‑wide objectives.

We are looking for a collaborative, innovative and values‑driven manager with a strong track record of service delivery, improvement and stakeholder engagement. If you are passionate about improving services, leading change and making a lasting impact on patient care, this is an outstanding opportunity to help shape the future of Psychological Services at UHB.

This post is for 20.4 hours per week.

As Service Manager for Psychological Services, you will provide day‑to‑day leadership across designated services, ensuring services run effectively and efficiently and providing line management to administrative and/or support staff, including coordinating workloads, offering guidance and support, and ensuring compliance with organisational policies and standards.

You will be responsible for monitoring and supporting delivery against key performance indicators and national standards, including relevant access, pathway, and waiting time targets, and escalating issues where necessary.

Collecting, analysing, and presenting performance and operational data to support informed decision making by senior managers and clinical leads, ensuring information is timely, accurate, and appropriately formatted.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people.

As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Please Note:

For a detailed job description for this vacancy, please see attached Job Description

• Educated to degree level or able to demonstrate equivalent knowledge, skills and experience gained through relevant professional roles.
• Postgraduate management qualification or equivalent level of knowledge and expertise, acquired through a combination of operational management experience, continuous professional development, and relevant training courses.

• Educated to degree level or able to demonstrate equivalent knowledge, skills and experience gained through relevant professional roles.
• Postgraduate management qualification or equivalent level of knowledge and expertise, acquired through a combination of operational management experience, continuous professional development, and relevant training courses.
• Experience of working within an NHS or healthcare environment, working closely…