Head of Business Performance

We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.

We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.

As a Head of Business Performance
, you will partner closely with the Managing Partner of one of Irwin Mitchell’s market‑facing business units, operating as a key member of the strategic leadership team. This is a highly influential role, responsible for shaping and delivering integrated commercial and business plans that align with the firm’s strategic priorities and support long‑term client value and financial success.

You will play a pivotal role in driving profitability and improving business performance across the Business Unit. This includes ensuring robust end‑to‑end operational execution plans and business management processes are in place, identifying performance trends and opportunities, and leading the delivery of improvement initiatives through a matrix of cross‑functional teams. You will work collaboratively across the Group, influencing senior leaders to deliver sustainable, profitable growth.

• Lead the development and delivery of an integrated business strategy and forward‑looking financial forecasts for the Business Unit, working closely with Managing Partners to plan short‑and long‑term resource requirements, structures and budgets
• Engage stakeholders across the firm to ensure talent, succession and recruitment strategies are aligned to support sustainable growth
• Develop and assess new business scenarios, strategies and operating models to respond effectively to regulatory and market change
• Influence Business Development, Client Service, People and Change agendas to protect and strengthen Irwin Mitchell’s market‑leading proposition
• Work with key stakeholders to ensure robust forecasting across income, cost and cashflow, and contribute to a wide range of strategic projects across the business

• Operate as a core member of the Business Unit Leadership Team, shaping the strategic agenda and delivering against P&L and key performance objectives
• Positively influence financial, operational and resource drivers to ensure delivery of business plans, supporting continued growth and profitability
• Monitor and analyse Business Unit performance, embedding insight, accountability and a profit‑focused culture
• Work in close partnership with Finance, HR, Business Development and Marketing to deliver key initiatives and projects
• Identify trends, risks and opportunities through regular performance analysis, steering the Business Unit through annual business activity in line with firmwide objectives
• Take a data‑led approach to identifying opportunities to reduce costs, improve processes and enhance colleague experience, implementing improvements and efficiencies where required
• Proactively identify, communicate and
  ** escalate
  * * risks to performance or delivery, working with leadership teams to establish timely and effective remedial plans

• Develop a deep understanding of the Business Unit’s services, operations and practices, establishing yourself as a trusted advisor to the Managing Partner and senior stakeholders
• Influence and coordinate cross‑functional teams to set and execute strategy, prioritising activity that delivers measurable financial and operational improvements
• Play a key role in Business Unit leadership meetings, supporting agenda setting, performance reporting and decision‑making
• Champion commercial awareness and…