Operations Manager (OM

One Ummah

One Ummah is a faith based international relief and development organization, established with the hopes of bringing the world’s communities together and uniting against poverty. One Ummah has grown to be a key international relief and development agency working in over 15 countries worldwide on programmes such as Water & Sanitation, Food, Education, Orphans Support, Healthcare, Shelter, income generation and Emergency Disaster Relief.

The Operations Manager (OM) will have responsibility for the quality, consistency and overall functions of OUC’s operations. He/she will initiate, plan and manage the Operations team, contractors and general staff. Working in partnership with other teams and the CEO, this role will help maintain systems, processes and compliance, including compliance to the organisation’s Islamic culture. The role will require strategic input into the direction of the organisation and the Operations department, including IT, HR, Risks and Compliance.

The post-holder will help to act as a senior project manager within the organisation.

Direct staff including Compliance lead, IT Lead, HR lead and Islamic Compliance lead.

CEO, Department Managers, Staff, external consultants, contractors and partners.

• Has significant influence in advancing the charity’s objectives and goals.
• Forms an integral part of the Executive Management Team
• Coordinates and manages the day‑to‑day activities of the Operations team
• Acts as a project manager for key projects, such as the implementation of the CRM and Gift Aid project
• Ensure OUC’s policies and procedures are followed and implemented across all departments.
• Manages and provides guidance on the organisation’s general compliance to statutory requirements
• Accountable for maintaining the company risk register
• Supports assessments and reviews of departmental and staff performances, individual targets, deadlines and KPI’s.

• To provide organisational leadership, professionalism, motivation and guidance to ensure that the overall objectives of OUC are achieved.
• Lead the performance management process that measures and evaluates progress against goals for the organisation.
• Facilitate efficient and systematic communication and cooperation between all departments of OUC.
• Support the CEO in overseeing and managing OUC’s departmental work, tasks, progress and activities.

• Support implementation of the annual plans and strategies set by the CEO and board of trustees.
• Help implement a clear vision and strategy for the operations department
• Ensure all Operations department objectives, targets and goals are realised.
• Able to provide insight into trends and new applications that could benefit or hinder OUC.

• Hold regular one-to-one meets with staff.
• Hold weekly departmental meetings to ensure the department remains on track.
• Regularly assess and appraise staff and team performance. Ensure regular feedback is given to relevant team members, issues and concerns highlighted and remedial action is agreed and implemented.
• Agree & monitor individual staff KPI’s.

• Ensure all departments across OUC are legal and compliant with OUC’s policies and charity commission regulations.
• Ensure all risks are identified, recorded, managed and mitigated if and when necessary.
• Ensure all safeguarding procedures are in place and adhered to, including good recruitment practice.
• Ensure systems are in place to safeguard confidentiality and data protection.
• Ensure that effective management and accountability procedures are in place and followed, as well as the protocol and procedures set by One Ummah.
• To oversee any investigations or dealings with internal or external stakeholders e.g. CC investigations.

• Manage the Operation and IT contracts for services and subscriptions.
• Drive value for money in all Operation contract.
• Oversee Operations budget.

• Act as a project manager for key organisational projects, particularly IT Projects.
• Manage the IT infrastructure of the organisation, including website, CRM, sharepoint and other…