21059 - Delivery Manager

Proud to serve. Proud to keep justice going.

Our Delivery Managers play a critical role helping deliver justice. They are responsible for management of day-to-day operations within their area. Driven by commitment to provide excellent customer service through their team, they recognise that employee engagement, morale and motivation is key to delivering a highly effective performance. If you’re customer focussed and intent on delivering excellent service, then this is an exciting leadership role.

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

This post will be based at Birmingham Civil Justice Centre, Priory Courts, 33 Bull Street, Birmingham, B4 6DS
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The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. We’re looking for managers who can lead their teams to deliver high performance, manage attendance effectively, and champion reward and recognition.

You will be responsible for the smooth running of Birmingham Civil Justice Centre, leading your team of EO managers and other staff and supporting your Operations Manager to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service.

You’re familiar with work environments that are process and compliance driven. You give guidance and direction to your team, to support delivery of the overall business plan. You will make sure that performance outcomes are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to problems. You can develop effective relationships with all key stakeholders, which will include the judiciary.

Please refer to the role profile attachment to understand more about this key leadership position.

• People management skills to successfully lead your team(s), with the coaching aptitude to support and empower your people. Allowing people to develop the skills, confidence and experience to independently deal with business and people related issues.
• Management skills; ability to plan, set realistic performance measures, delegate and review progress to improve performance and manage risks.
• Able to build and maintain effective relationships with key internal and external stakeholders at all levels. To influence and negotiate to resolve competing priorities and issues.
• Effective communication skills including delivering and leading on key messages, ensuring that they are understood and implemented consistently.
• Ability to analyse data, identify trends and workflow requirements to make informed decisions that contribute to local and national priorities and improving service delivery.