Site Manager

At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

HOW YOU WILL MAKE A DIFFERENCE

About you:

Do you want to spend your working time making a difference in the world around you Are you passionate about supporting the medical and pharmaceutical industries Do you care about keeping patients and people safe If so then a career with Steris could be a great fit for you.

About Us:

At STERIS Instrument Processing we are believed experts in surgical instrument sterilisation. We offer on and offsite re-processing alongside reliable instrument maintenance solutions. Our diverse and talented teams use cutting edge technology to ensure that the highest quality of infection prevention is delivered to our customers.

This is an excellent opportunity to join the business at a senior professional level.

Whats Involved

Operational and Facilities Management

• Lead large scale decontamination facility through change initiatives (service transitions expansions automation new contracts)
• Manage the effective and efficient use of labour equipment and other resources
• Ensure the effectively use the IT finance and other systems and maintain the integrity and availability of management information.
• Produce and report timely and accurate management information and record and report key performance indicators to the customers and wider within the business.
• Manage directly or indirectly the day to day running of the unit and all operational and production activities seeking timely resolution for any problems that may arise.
• Maintain the welfare and security of staff vehicles equipment plant and company premises.
• Implement and actively maintain compliance to company policies and defined operational standards set out in the companys quality standards.
• Create and lead a culture of constant improvement and excellence delivering this through innovation and development of process improvement operational practices and quality assurance.
• Drive process efficiency improvements through introduction and development of LEAN manufacturing standards.
• Organise and ensure the efficient delivery of customers services in accordance with contractual agreements.
• Promote and maintain cohesive communication links with clients facility personnel and external company personnel.
• Ensure that all equipment and plant is correctly and adequately maintained serviced and tested in accordance with instructions and guidance from manufacturers regulations and in line with business needs.
• Provide a safe secure and efficient working environment and promptly address all facilities management issues.
• Provide support to other surgical units and staff and provide contingency services
• Leading the largest facility in the IP STERIS business.
• Manage ambiguity and operational pressure during transformation periods
• Act as the senior point of contact for customers Trust leadership clinicians and internal stakeholders

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Quality Assurance and Customer Service

• To act as management representative and maintain compliance to ISO
  13485 (2016) and the UK MDR 2002 and updated or other appropriate regulatory standards.
• Ensure that required traceability and audit trails are maintained including the ability to recall or withhold delivery of products where necessary to reduce risk.
• Create and maintain a quality driven culture and environment within the unit by working with and supporting the Divisional and Group quality personnel.
• Report severe incidents and risk incidents in line with the quality management procedures and systems.
• Maintain product and service quality standards at an acceptable level at all times with the monthly average number of defects as a percentage of volume below 0.25% (measured separately for trays supplementary items and extras) for each customer and a monthly average for the unit below 0.2%.
• Implement the Division and Group quality systems and procedures to achieve best practice and to deliver excellent high quality and service standards.
• Coordinate and conduct internal quality and best practice audits as defined by Divisional and Group quality personnel.
• Work proactively with unit personnel and staff at other units to constantly improve process quality and risk controls and to eliminate inefficiencies.
• Report and resolve customer complaints in a timely manner.
• Ensure the promotion of awareness of regulatory and customer requirements throughout the unit.
• Refer output/quality conflicts to Group level for resolution by the Group Quality Manager
• Develop constructive and effective relationships with all customers at all levels and ensure the delivery of excellent customer service
• Use relationships with customers and contacts to develop new business opportunities for the Group.
• Maintain effective communication with customers and other stakeholders and formally and informally report on quality service finance and volume risk and contractual issues.
• Ownership of contracts and contractual relationships with…