Referral and Advice Officer

The Children's Advice and Support Service (CASS) is the 'front door' for reporting concerns about children who need support and child protection.

CASS is recruiting a Referral and Advice Officer (RAO) to support this fast- paced front door service which receives 250 calls and 500 emails daily.

This role is varied as RAOs staff the telephone service, process informationrequestsand support the Social Work and Early Help functions within CASS.

We have been rated as 'Good' by Ofsted, following a 2023 inspection.This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

This is a
hybrid
role based in Birmingham so you must have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.

• Experience of working in children’s social care, Family support / Early Help isrequiredand handling information andaccuratedata input.
• Strong attention to detail, as you will be required to maintain sensitive records, ensuring these are kept up to date on our systems and databases.
• Demonstrate strong communication skills, both verbal and written, as you'll be required to engage with a diverse range of stakeholders and customers.
• Solid customer service skills, showing a Gold-Standard service to our customers.
• Must have knowledge or an understanding of relevant
  
  Safeguarding and Early Help frameworks/procedures and how these protect and support families.

Please note as part of our onboarding process, the successful candidate will be required undergo a series of background checks with Experian including Experian Right to Work, and Digital . These are essential pre-employment requirements.

• A generous annual leave package of 30 days annual leave
  , plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
• Free on-site parking
  at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
• Full access to our amazing
  internal employee benefits scheme
  including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
• Flexible and hybrid working policy
  - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
• Pension Scheme
  - You will receive a generous local government career average pension scheme in line with the local government pension scheme.

Help us to change children and young people's lives!

At Birmingham Children's Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

• Impactful Work
  - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment
  - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development
  - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits
  - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

We approach our work with care and compassion, actively listening to the needs of the children and young people we…