Operations Manager, R2L

Job :  | Amazon UK Services Ltd.

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets.

This role is all about driving operational excellence to create the Amazon of tomorrow.

• Manage and develop a team of Area Managers
• Lead operational teams on a shift, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance

You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

2 Area Managers covering operation -

2 x Day AMs (Sun-Weds and Weds-Sat)

• Bachelor's degree, or Advanced degree
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience in English-language communication skills, both written and verbal
• Experience in making data driven business decisions
• Experience with operations/supply chain

• Experience with Six Sigma tools and Lean techniques
• Experience in a logistics/operations environment
• Experience working with the MS Office suite (Microsoft Office suite) including Word, Excel, and Outlook in a professional environment

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.