Head Of Operations - Community Services

Medinet Group is a dynamic healthcare organisation committed to delivering high-quality clinical services across the UK. Our integrated businesses
- Medinet (in sourcing), Health Harmonie (community specialist services), and Health Harmonie Minds (mental health and wellbeing services) - work collaboratively with NHS and healthcare partners to improve patient access, reduce waiting times, and drive innovation in healthcare delivery.

We are looking to appoint a Head of Operations
- Community Services to provide strategic and operational leadership across an allocated portfolio of Community Services.

The Community portfolio includes Dermatology, Gynaecology, ENT and other clinical specialities
. The successful candidate will have responsibility for ensuring their allocated services are delivered safely, efficiently and in line with contractual, financial and performance requirements.

Based in Edgbaston
, the Head of Operations will work closely with clinical leaders, operational teams, workforce, transformation and corporate functions to oversee day to day service delivery, performance, patient pathways, capacity and resource planning.

The role will also identify opportunities to improve quality, efficiency and patient experience while supporting the continued growth and development of Medinet Group's Community Services.

Provide strategic and operational leadership across an allocated portfolio of Community Services.

Take overall responsibility for the effective day to day operation of services within the designated portfolio.

Ensure services are delivered safely, efficiently and in line with contractual and organisational requirements.

Establish clear operational standards and processes across services.

Identify operational risks, barriers and capacity issues and implement effective solutions.

Ensure services are appropriately resourced to meet patient demand.

Support the mobilisation and implementation of new services and contracts.

Oversee the effective management of patient pathways from referral through to treatment and discharge.

Ensure referrals, bookings, appointments and waiting lists are managed effectively.

Monitor patient flow and identify areas where delays or bottlenecks may occur.

Work with clinical and operational teams to maximise patient access and service capacity.

Ensure patients receive timely, accurate and appropriate communication throughout their pathway.

Monitor cancellations, DNAs and other factors affecting patient access and take appropriate action.

Develop, monitor and manage operational KPIs across the allocated services.

Monitor performance against contractual and internal targets.

Review operational data to identify trends, risks and opportunities for improvement.

Produce regular performance updates and reports for the Director of Operations and senior leadership.

Ensure appropriate action plans are developed and implemented where performance falls below expectations.

Provide clear visibility of operational risks, issues and required actions.

Work closely with Workforce and clinical teams to ensure capacity is aligned with patient demand.

Support effective planning of clinical and administrative resources.

Monitor utilisation, productivity and service capacity.

Identify resource gaps and work with relevant teams to develop appropriate solutions.

Support workforce planning for existing and new services.

Ensure staffing arrangements support safe and sustainable service delivery.

Manage operational resources effectively within agreed budgets.

Monitor staffing costs, agency usage and other operational expenditure.

Identify opportunities to improve efficiency and deliver cost savings without compromising patient care.

Provide operational insight to support financial and business planning.

Ensure resources are used effectively across the allocated services.

Maintain strong operational governance across all allocated services.

Ensure services operate in line with relevant regulatory, contractual and organisational requirements.

Work closely with clinical and governance teams to support safe service delivery.

Ensure appropriate processes are in place for managing incidents, complaints, risks and operational issues.

Support internal and external audits where required.

Ensure patient information and operational data is accurate and handled in accordance with GDPR and information governance requirements.

Champion a patient…