Head of Technical & Facilities

Midlands Arts Centre (MAC) is an exciting, ambitious arts centre which offers a wide array of free exhibitions, theatre, music, cinema and comedy performances as well as creative learning and participation activities. Well-loved and well used, it's a relaxed friendly place attracting a diverse mix of visitors. We are recruiting for a Head of Technical and Facilities to lead our Technical Resources department.

The Head of Technical & Facilities is responsible for developing and delivering technical and facilities services across MAC. The role leads the Technical & Facilities team, ensuring high standards of technical delivery, maintenance and compliance of building systems, equipment and facilities across MAC. You'll also be supporting MAC's artistic programme, commercial activities and operational efficiency.

Working closely with the Deputy CEO & Director of Commercial & Operations, the postholder contributes to the development of MAC's facilities and building infrastructure, including capital projects, and leads the Green Champions Group to support the operational delivery of the organisation's environmental and sustainability objectives.

• Lead the planning and delivery of technical resources, support and equipment across MAC's artistic programme, commercial hires and events, with day-to-day delivery delegated through the Senior Technician team.
• Work collaboratively with Programming teams, artists, visiting companies and hirers to assess technical feasibility, identify requirements and ensure appropriate resources are allocated.
• Ensure consistently high standards of technical operation, production delivery and artist, client and customer service, maintaining MAC's reputation as a professional and welcoming venue.
• Oversee the maintenance, statutory testing, replacement and lifecycle planning of technical equipment, ensuring assets remain safe, reliable, sustainable and fit for purpose.
• Support the development of MAC's technical infrastructure, identifying opportunities to improve equipment, systems and ways of working in line with artistic and operational needs.

• Ensure MAC's buildings, infrastructure, customer-facing facilities and operational equipment are maintained to a high standard and remain safe, compliant and fit for purpose.
• Manage planned and reactive maintenance, servicing, statutory inspections and compliance programmes for building systems, technical, learning & participation, catering equipment and other operational equipment across public and staff-only areas.
• Oversee MAC’s cleaning and waste management services, ensuring services are delivered safely, effectively, within budget and in line with organisational standards, delegating day-to-day liaison with contractors to the Senior Facilities Technician.
• Oversee standards of cleanliness, presentation and maintenance across customer-facing and staff areas, including washroom facilities, ensuring a positive visitor and workplace experience.
• Lead the operational management of building security, protective security measures, fire safety systems and associated emergency procedures.
• Work with the Heads of IT and Customer Services to oversee CCTV, access control and physical security infrastructure.
• Support the Deputy CEO by advising on asset replacement, maintenance priorities, capital investment and long-term estate planning.
• Lead the operational planning and delivery of refurbishment, exhibition installation, building improvement and capital projects, in line with CDM regulation, acting as the principal liaison with contractors, consultants and project teams.

• Lead the operational delivery of MAC's environmental and…