Customer Claims Manager - Travel m​/f​/d

Join us. Let’s care for tomorrow.

We are Allianz Partners, a global leader in assistance and insurance solutions across international health, assistance, automotive, and travel insurance. We operate in over 78 countries with more than 22,000 employees worldwide.

We are looking for a dynamic and results-driven Claims Manager to lead our Travel Claims department. This role plays a key part in shaping service delivery while ensuring we consistently meet and exceed client KPIs and performance targets.

Reporting Line:
Head of Travel Claims

Manage and develop a high-performing team, fostering collaboration and excellence to deliver outstanding customer experiences.

• Manage, mentor, and support Team Managers to achieve operational excellence
• Ensure claims processes align with business objectives and deliver against SLAs/KPIs
• Manage claims costs for the business and partners

• Lead monthly performance and departmental meetings
• Ensure clear agendas and effective communication across teams

• Drive a high-performance culture through coaching and development
• Maintain training records and identify improvement opportunities
• Create and implement Personal Development Plans (PDPs)

Ensure the team meets and exceeds objectives through quality, efficiency, and continuous improvement

Build an engaged, collaborative environment aligned with Allianz’s vision and values

• Optimise resource allocation to meet KPIs
• Strategically plan overtime within budget

• Provide guidance on complex claims
• Manage escalated partner claims
• Deliver reports and elevate key issues to senior leadership

35-hour working week with hybrid working (3 days in office, 2 from home)

Supportive and team-focused culture

Opportunities within a global organisation and leadership development

Access to certifications and professional qualifications

• Pension and savings plans
• Share purchase scheme
• Mental health and wellbeing support
• And more

• On-call requirement may be required due to the nature of the role

• GCSE (or equivalent) in English & Maths
• Strong communication skills with clients and stakeholders
• Proficiency in MS Word and Excel
• Understanding of FCA regulations
• Resilience in a fast-paced environment
• Proven leadership experience managing large teams
• Strong strategic thinking capability
• A successful track record as a Claims Manager
• Adaptability to digital technologies and data-driven ways of working, including exposure to AI, machine learning, data analytics, and cloud-based tools, while adhering to data governance, security, and ethical standards.

Allianz is committed to building a diverse and inclusive workforce. We welcome applications from all backgrounds and encourage employees to grow through varied experiences across the organisation.

We hire directly. Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities,

Allianz Group is one of the most trusted insurance and asset management…