Customer Service Team Lead – Banking; Hybrid
Listed on 2026-10-14
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Management
Banking & Finance, Client Relationship Management, Business Administration -
Customer Service/HelpDesk
Banking & Finance, Customer Success Management, Client Relationship Management
TP in the UK is recruiting a Team Leader in a hybrid role based in Birmingham. You will lead, coach and mentor a team of Customer Service Agents for a UK banking client, ensuring high service quality and achievement of targets, while complying with all rules and procedures.
The role emphasizes a motivational, customer‑centred culture and strong performance management. As part of the TP team you will drive engagement, develop people, manage KPIs and collaborate with stakeholders to deliver
Are you ready to take on the Customer Service Team Lead – Banking (Hybrid) role at TP?
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Service Team Lead – Banking (Hybrid) role in the description above.
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