Lead Distribution Manager - West Midlands

​Lead Distribution Manager - West Midlands Birmingham Central DO Permanent, Full time Salary & Benefits Competitive salary

Plus:
• 2,800 car discount
• Healthcare options
• Up to 18% annual bonus potential
• 27.5 days annual leave plus bank holidays rising with service
• Pension: access to the UK’s only Collective Defined Contribution scheme with industry-leading Royal Mail contributions of over 12%, flexible options to boost your savings, and a guaranteed retirement lump sum
* About the Role Reporting to the Regional Collection & Distribution Manager, you’ll be accountable for the performance of our Birmingham, Worcester and Wolverhampton distribution sites and Vehicle Operating Centres. You’ll lead operational managers and frontline colleagues, ensuring resources, vehicles and plans are aligned to deliver service safely, efficiently and in accordance with legal and business requirements.

You’ll use performance data to identify gaps, develop robust improvement plans and optimise the flow of mail across the pipeline. Working closely with Fleet, Assets, operational colleagues, customers, agency partners and trade unions, you’ll lead change and create an environment where people are engaged, supported and accountable for delivering results.

Key Responsibilities Lead safe and legally compliant fleet and distribution operations, maintaining Operator Licence and wider transport responsibilities.

Drive performance across safety, service, quality, productivity, people and financial measures using data and continuous improvement tools.

Lead, coach and develop Traffic Office Managers and frontline teams, ensuring clear objectives, regular performance conversations and effective development plans.

Optimise fleet utilisation, resource planning and the movement of mail across sites, working closely with Fleet, Assets and pipeline colleagues.

Build constructive relationships with trade unions, internal stakeholders, customers, external partners and agency suppliers.

Lead business plans, operational change and special-event activity, ensuring risks are managed and service commitments are protected.

About You You’re an experienced operational leader with a strong understanding of transport, logistics or distribution. You can lead through managers, set clear expectations and create a culture where safety, service and continuous improvement are part of everyday working.

You’re comfortable making decisions within a complex and fast-moving operation, using performance and financial information to identify priorities and take effective action. You communicate clearly, build credible relationships and can influence colleagues, senior stakeholders and trade union partners to achieve positive outcomes.

What You’ll Bring Experience leading managers and sizeable frontline teams within transport, logistics, distribution or a comparable operational environment.

Strong knowledge of safety, fleet compliance, accident investigation and UK road transport legislation.

Experience delivering results across operational, customer, people and financial performance measures.

Strong strategic planning, resource management, data analysis and budget-management capability.

A track record of leading change, continuous improvement and sustainable performance improvement.

Excellent stakeholder, influencing and industrial relations skills, including experience working with trade union representatives.

You’ll need to hold a Certificate of Professional Competence or be prepared to study for and attain it within 12 months.

Role Impact You will lead 11 direct reports across the 2 sites, with overall responsibility for approximately 250 managers and frontline colleagues.

You’ll also have responsibility for a fleet of approximately 110 vehicles and…