Newcastle - Associate Director - Public Sector Technology Delivery Lead - BPI
Listed on 2026-10-27
-
Management
Project & Program Management, IT Project Manager, Change Management, General Management
JOB REQUISITION
Newcastle
- Associate Director
- Public Sector Technology Delivery Lead - BPI
LOCATION
LONDON
ADDITIONAL LOCATIONS
JOB DESCRIPTION
You Belong HereThe Protiviti Career provides opportunity to learn, inspire and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission:
We Care. We Collaborate. We Deliver.
At every level, we champion leaders who live our values of integrity, inclusion, innovation and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.
The Opportunity and Ideal CandidateWe are seeking an experienced Public Sector Technology Delivery Lead at Associate Director or Director level to establish and lead a high-performing managed services capability based in Newcastle
. This is first and foremost a delivery and people leadership role: the successful candidate will mobilise and govern complex technology services, build a new team from the ground up, and create the structures, culture and learning pathways that enable that team to perform at scale.
The ideal candidate will bring a strong track record of leading large, multidisciplinary managed service teams in Public Sector or similarly regulated environments. They will understand how to move a service from mobilisation through stabilisation and into effective operation, with robust governance, service management, workforce planning, performance oversight and continuous improvement.
Just as importantly, they will have practical experience recruiting, building, training and upskilling teams, including graduates, apprentices or other early-career talent. They will be a hands-on, visible leader who can turn a developing workforce into a confident, client-ready delivery organisation.
The successful candidate must have sufficient technology credibility to lead specialists and work effectively with platform partners, particularly UiPath. Deep UiPath expertise is not essential; however, familiarity with intelligent automation and an existing relationship with UiPath would be advantageous.
Where We Need YouThis role will sit within our Business Performance Improvement (BPI) Consulting practice and lead a strategic Public Sector managed services capability in Newcastle. The position will work closely with client leaders, delivery teams, technology specialists, Talent Management, recruitment colleagues and external platform partners.
The Newcastle location is central to the role and to the long-term development of a sustainable delivery hub in the North East. Candidates must be able to maintain a regular, visible presence with the local team and attend client sites where required.
What You Can Expect Managed Services DeliveryLead the mobilisation, transition, stabilisation and ongoing delivery of large-scale Public Sector technology managed services.
Establish clear delivery governance, service management, reporting, risk, issue and escalation arrangements.
Take accountability for service levels, performance measures, contractual commitments, delivery quality and client outcomes.
Lead multidisciplinary teams that may include architects, developers, business analysts, support specialists, technical leads and delivery managers.
Oversee resource planning, capacity, forecasting, utilisation and workforce deployment across multiple work streams.
Drive operational excellence, continuous improvement and a consistent approach to delivery assurance.
Build and lead a high-performing, Newcastle-based delivery team from the ground up.
Shape the organisation structure, role profiles, recruitment plans, onboarding approach and team culture required to scale the capability.
Create structured learning pathways for graduates, apprentices, entry-level hires and early-career professionals.
Coordinate formal UiPath-led training and translate that learning into practical, supervised client delivery experience.
Develop complementary learning pathways across automation, low-code, cloud and related technologies as the service evolves.
Set clear readiness criteria and track each team member from onboarding and training through to deployment.
Coach delivery managers, technical leads and future leaders, and establish succession plans for a growing organisation.
Create…
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