Area Workplace Services Manager

On behalf of The Government Property Agency, we are looking for a Area Workplace Services Manager for a 6 month contract which is a onsite role - 4 days in the office in Birmingham The Government Property Agency is an Executive Agency of the cabinet office. It is changing the way the Civil Service works and is at the forefront of Government's transformation agenda;

reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years.

Line management responsibility for Workplace Managers. Typically responsible for managing direct reports of 1- 6 FTE, leading and inspiring team members to consistently deliver excellent customer service across our client portfolio

As a Area Workplace Services Manager, your main responsibilities will be
* Driving service performance through teams responsible for day to day management of sites/clusters
* Working closely taking ownership for managing contractual activity between GPA and its Service Providers.
* Responsible for managing escalations, disputes EWN and DN by developing a strong understanding of the commercial terms and building strong relationships with WS Service Providers. Including but not limited to
* the application of commercial toolkit where applicable to drive standards to the expected level
* Management of incidents including engagement with key stakeholders, external support and GPA seniors. Ensures full alignment to the GPA incident management process including out of hours support and incident reporting
* Manages chargeable / billable works. Budget management responsibility or the area, including forecasting, management and improvement. Takes
* responsibility for the approval of works within the delegated authority matrix
* Drive excellence in service delivery by liaising with GPA teams including seeking advice from experts as required (Property Asset Management,Project/Programme Delivery, Finance and Assurance)
Essential Skills
* Extensive experience as a facilities manager covering both hard and soft services
* Contract experience within a busy FM team and department
* Stakeholder engagement - client side contacts
* Workplace services experience and skillset
* Strong self starter with a pro active approach to all duties

Please be aware that this role can only be worked within the UK and not  Commitment As a Disability Confident employer, GPA encourage applications from disabled and neurodivergent candidates. Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

Armed Forces Covenant As a signatory of the Armed Forces Covenant, GPA welcome applications from veterans, service leavers, reservists and military spouses or partners. Applications from eligible candidates who meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security  applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation.

Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".