Security Manager

Ensure that the Contract is run within its contractual obligations and is always performing to the required levels of quality and service all work is carried out in full compliance with all Quality, Health, Safety & Environmental regulations.

To lead the teams to efficiently deliver security services, whilst driving a culture of continuous improvement and thereby ensuring that the client is receiving the best value for money for the services they require. To foster a true partnership philosophy with both the client and team members. Provide leadership and direction, to assure that the company standards and policies are followed and maintained

• Responsible for all day-to-day aspects relating to the management of the security services provision within the contract specification to the agreed performance levels; delivering the service in line with the KPI’s set by the client and OCS policies
• Act as a role model for people management processes, ensuring they are followed to clarify objectives, actively manage performance and develop skills. Ensure areas of responsibilities always follow Company’s processes.
• Control and issuing of cleaning materials, ensuring stock rotation and safety in storage. Order cleaning materials as required
• Develop effective relationships with client ensuring their satisfaction with service delivery, meet regularly with the Cleaning Manager, Regional Manager, TCE Account Manager and wider OCS team
• To assist in the development of business initiatives including contract renewal strategy, contract management plan and customer improvement plan.
• To lead excellent communications throughout the contract and to champion the motivation for all staff.
• Being prepared to undertake any such duties, which may be necessary to ensure the successful operation of the contract and the good name of the Company
• Manage staff rotas, hours worked, sickness and annual leave for the cleaning team, via the Timegate system.
• Report data on a weekly/monthly basis, or as required.
• To recruit, develop and retain staff to deliver services in the most efficient and effective manner; lead and motivate his/her team.
• To set objectives for direct reports and review regularly. Ensure same approach and mechanisms for all staff across the contract.
• Ensures effective performance management is applied - developing staff with potential through deploying training matrices and completing on time appraisals, addressing poor performance issues to resolution through company policies and procedures.
• Provide efficient and effective delivery of cleaning services by driving optimised productivity and labour deployment.
• Collaborate with the Cleaning Manager, Regional Manager, and TCE Account Manager to review monthly KPI reports, monitor service performance, and verify that contractual requirements are consistently achieved
• Resolve significant contractual issues across the contract, acting to identify and mitigate actual and / or potential problems.
• Comply with all Company and Client policies and statutory regulations relating to Health & Safety, safe working practices, fire and COSHH. This will include your awareness of any specific hazards in your workplace.
• Follow client / company guidelines with regards to the identification and reporting of health and safety hazards
• Full responsibility for maintaining Risk Assessments, COSHH records and SOP’s
• Attend all training courses as required
• Complete all mandatory OCS training to agreed time frames
• Fulfil reasonable tasks or requests from senior management.
• Work alongside the Security Manager, Regional Manager, TCE Account Manager and wider OCS team to provide a seamless service to the client.
• R…