Part-Time Managing Director- ZeroPA Credit

ZeroPA Credit|ZeroPA Holdings Ltd

ZeroPA Credit is seeking a hands-on Managing Director to lead the day-to-day delivery and responsible growth of its interest-free consumer lending business. ZeroPA provides fee-free, guarantor-free finance for essential household purchases, with payment made directly to suppliers. The appointment begins at 0.4 full-time equivalent (FTE), with capacity to increase to 1.0 FTE as the business grows, secures full FCA authorisation and expands geographically.

ZeroPA Holdings Ltd (proposed future name ZeroPA Credit)

Saqhib Ali, Group Chief Executive Officer

Initially 0.4 FTE, approximately 2 days per week; potential to rise to 1.0 FTE

£50,000 per annum full-time equivalent; £20,000 gross per annum at 0.4 FTE

Share options and a performance-related bonus, subject to agreed terms

UK-based hybrid working, with travel as required

The Managing Director will be accountable to the Group CEO for operational delivery, safe and sustainable lending growth, customer outcomes and the effective management of ZeroPA Credit. The role will turn the Group strategy into a funded, well-controlled business plan, working closely with the fractional finance, risk and technology leadership team. The Group CEO will retain overall Group strategy, fundraising leadership, shareholder relations and oversight of the wider Group.

• Lead daily operations, including applications, underwriting workflows, loan issuance, supplier payments, servicing, repayment management and customer support.
• Deliver a practical operating plan with budgets, cash-flow forecasts, capacity planning, management information and regular performance reporting to the Group CEO and Board.
• Drive the transition to full FCA authorisation and maintain effective procedures, evidence, management oversight and readiness for supervisory engagement, with support from the Risk and Compliance Director.
• Embed Consumer Duty, fair value, appropriate affordability assessment, treatment of vulnerable customers, complaints handling and sound arrears practices throughout the customer journey.
• Grow sustainable loan volumes and customer reach while maintaining credit quality, controlled costs, operational resilience and positive customer outcomes.
• Develop and manage referral networks and supplier relationships, including charities, advice agencies, community organisations, employers and essential-goods providers.
• Lead UK geographic expansion and assess future markets only where commercially viable, operationally supported and permitted by the relevant regulatory framework.
• Coordinate the contributions of the CFO, CTO, Risk and Compliance Director, contractors and suppliers; recruit and manage permanent team members as volumes and resources justify.
• Oversee systems, data quality, information security, outsourcing, incident management and service improvement, escalating material risks promptly.
• Support the Group CEO with investor, funder and strategic-partner due diligence through credible operational forecasts, impact data and reporting.

• Achievement of regulatory and operational readiness milestones, with timely closure of identified gaps.
• Responsible growth in completed loans, active customers and geographic reach, within agreed risk appetite and funding capacity.
• Good customer outcomes, including service quality, complaints, arrears, vulnerability support and evidenced affordability.
• Delivery against operating budgets, liquidity requirements, supplier income assumptions and business-plan milestones.
• Reliable management information, effective controls and development of a capable, appropriately resourced team.