Team Leader, Management

Our Benefits
· Our total reward package includes a basic salary and a potential to earn rewards for excellent contribution to LeO.
· Stakeholder pension scheme, whereby LeO will double your contribution up to 10%.
· Annual Leave of 26 days per year (plus bank holidays) – (pro rata for part time staff), plus you can buy or sell 4 days leave each year.
· Flexible hours driven by work life balance and operated between 7am and 9pm each day, this also includes hybrid working of 80% at home and 20% in the office each week.
· Group Income Protection – if you can't work due to long term absence or injury, this protection can provide a regular income.
· Life assurance of 6 times your annual salary
· Legal Information Service offering free advice and support with debt management, tax related matters, consumer disputes.
· Season ticket loans – interest free loans for travel between your home and the office.
· Employee Assistance programmes
· Online health, fitness, and wellbeing resources
· Wellbeing champions
· Investment in your career development through learning and development, talent management, coaching, mentoring and on the job experience. Are you an experienced team leader who can motivate, coach and support colleagues to achieve objectives and deliver outstanding results? Do you have a proven ability to monitor performance, identify development opportunities and empower team members to reach their potential? Are you confident analysing complex information, using your judgement to provide clear advice and support informed decision-making?

Within this role, you will lead, motivate and develop a diverse team, driving operational performance and delivering a consistent, high-quality customer service whilst building strong relationships with colleagues and stakeholders across the organisation. What you will be doing
· Act as the primary point of contact for your team, providing guidance on business processes and making delegated operational decisions where required under the Legal Ombudsman's powers .
· Ensure the effective day to day delivery of our service by overseeing performance, coaching their teams, and maintaining high standards of quality and efficiency.
· Lead and develop a high performing, engaged geographically diverse team that consistently meets or exceeds performance and quality standards.

-performing, engaged
· Manage and balance team workloads, ensuring service levels, output targets, and quality expectations are achieved efficiently.
· Provide clear guidance, coaching, wellbeing support and direction, acting as a trusted source of information for team members.
· Address performance, behavioural and conduct issues promptly and fairly in partnership with HR where appropriate.
· Monitor operational performance data and implement improvements to drive quality, productivity and service efficiency. Participate in activities relating to continuous improvement.
· Work collaboratively with the Operations Management Team to respond to shifting priorities, trends and operational needs.
· Build strong working relationships across operational areas to support a consistent, high quality customer experience.
· Support continuous improvement by sharing best practice and identifying opportunities to enhance service delivery.
· Lead core people management activities including recruitment, induction, development, supervision and appraisals.
· Ensure compliance with policies, oversee quality reviews, manage risks, investigate and address service complaints in line with organisational standards. About you Has experience working in a customer-focused environment, delivering exceptional service to a diverse customer base. Has proven experience leading, motivating and developing teams to…