Account Director

Equans is looking for an Account Director to join our team in Birmingham.

Find out if this opportunity is a good fit by reading all of the information that follows below.

This is a full-time, permanent role.

On offer is a competitive salary, company vehicle, bonus and benefits package.

We are seeking an experienced Account Director to lead the delivery of a complex healthcare FM contract based at Birmingham QE Hospital.

This is a fully site-based role, requiring five days per week on site.

The ideal candidate will have strong PFI, healthcare and Hard FM experience, alongside excellent communication and stakeholder management skills, with the ability to build and maintain positive customer relationships while driving operational excellence.

Lead the operational delivery of a complex PFI healthcare contract across a large acute hospital, mental health facilities and retained buildings, ensuring all contractual, SLA and KPI requirements are achieved.

Provide visible leadership across a workforce of circa 220 employees, promoting a customer-focused, safe, high-performing culture with an emphasis on engagement, development and continuous improvement.

Take overall responsibility for financial performance, commercial management, budget control, debt management and profitability, ensuring contract and business objectives are met.

Ensure the safe, compliant and efficient operation, maintenance and repair of all M&E assets, buildings and services, maintaining accurate records and adherence to company policies, procedures and ISO standards.

Manage supply chain partners and subcontractors, mitigating operational, financial and health & safety risks while maintaining high levels of service delivery.

Build and maintain strong customer and stakeholder relationships, contributing to client meetings, reporting requirements, succession planning, business development opportunities and the delivery of lifecycle, capital and variation works.

On offer is a competitive salary, bonus and benefit package, which includes:

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 3 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks
• 24/7 Employee Assistance Program and access to mental wellbeing app

• Degree qualified (or equivalent experience) with extensive senior-level FM leadership experience, ideally in healthcare, PFI or similarly complex outsourced environments.
• Strong commercial and financial acumen, including responsibility for P&L management, contract performance, KPI delivery and stakeholder management.
• Proven leadership, influencing and communication skills, with the ability to motivate multidisciplinary teams and build collaborative relationships.
• Relevant FM or technical qualifications, strong health & safety awareness, and proficiency in CAFM, HR/Payroll systems and Microsoft Office applications.
• Customer-focused, proactive and solutions-oriented, with a positive attitude and a track record of driving high performance and continuous improvement.

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services.

Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024.

Equans is a subsidiary of the Bouygues group.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of…