Band 6 Service Manager - Emergency Department

University Hospitals Birmingham NHS Foundation Trust

The closing date is 14 November 2026

Join the operational team in our busy ED, where you will help shape and deliver safe, effective services within a Major Trauma Centre and newly opened co-located Urgent Treatment Centre.

This is an exciting opportunity for an organised, resilient and forward thinking Service Manager who thrives in a fast paced environment and wants to make a difference to patient care and experience. Working alongside clinical, nursing and operational leaders, you will support patient flow, performance, workforce and day to day operational delivery, while helping the dept respond effectively to changing demand and emerging pressures.

The role offers broad exposure to urgent and emergency care, with opportunities to lead service improvement, use data to drive change, support and develop staff, and contribute to quality, governance and operational planning. You will take responsibility for delegated work streams and deputise for the Ops Manager when required, providing an opportunity to further develop your leadership and experience.

We are looking for someone with strong leadership, communication, analytical and problem solving skills who can build positive relationships, manage competing priorities and remain effective in a dynamic environment. For the right candidate, this is a fantastic opportunity to join a supportive team and contribute to the continued development of emergency and urgent care.

This full time role supports service delivery with shifts during core hours 7am-6pm, Mon to Fri.

As Service Manager, you will provide visible day to day operational leadership across the Emergency Department, supporting safe patient flow, escalation and delivery of urgent and emergency care standards. You will monitor demand, capacity, ambulance handovers, length of stay, workforce and performance, using data to identify risks and improvement opportunities.

You will coordinate responses to operational pressures, staffing gaps and digital, estates or infrastructure issues, escalating significant concerns appropriately. Core responsibilities include leading delegated improvement work streams, preparing performance reports and action plans, supporting incidents, complaints, audits and risk management, and ensuring actions are completed. You will manage designated staff, including workload allocation, recruitment, induction, appraisal, attendance, development and performance support, and deputise for the Operations Manager when required.

We are looking for an organised, resilient and proactive individual with strong leadership, communication, analytical and problem-solving skills. You will manage competing priorities, make sound decisions, remain calm under pressure and build effective relationships with clinical, nursing and operational colleagues. NHS operational management experience, confidence using performance information and a clear commitment to improving patient care and experience are essential. Please see the job description and person specification for details.

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people.

As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Please Note:

For a detailed job description for this vacancy, please see attached Job Description

• Educated to degree level or able to demonstrate equivalent knowledge and experience acquired through relevant operational management roles.
• Management knowledge equivalent to postgraduate diploma level, acquired through formal qualification, relevant training and/or substantial practical experience.
• Evidence of continuing professional development relevant to operational…