Senior Marketing & Communications Officer

Senior Marketing & Communications Officer

Birmingham, West Midlands (with hybrid working)

ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2024, we helped house over 1,400 individuals and provided support to over 500 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.

• Salary of £30,297 per annum
• 25 days’ annual leave, plus bank holidays
• Pension
• Flexible working
• Employee Recognition Programme
• Training and development opportunities
• Employee Assistance Programme
• Social gatherings and staff retreats
• A fully stocked staffroom!

This is an unmissable opportunity for a content-focused marketing, public relations, communications, or journalism professional to join our dedicated organisation.

In this leading role, you’ll have the chance to combine your creative expertise and digital insight with your passion for making a difference as you create impactful campaigns that make a vital difference in reshaping the narrative around refugees.

What’s more, with hybrid working, a terrific benefits package and a supportive team environment, you’ll have everything you need to enable you to work how you do best.

As a Senior Marketing & Communications Officer, you will lead the delivery of our marketing and communications activities across Birmingham and the West Midlands.

Shaping our #rethinking refugee narrative, you will oversee operational delivery, planning and the provision of integrated marketing activities, campaigns and events that raise brand awareness, support organisational objectives and strengthen partnerships.

You will also manage and deliver executive-level communications, including the CEO’s Linked In presence, and support external communications, including funding bids, annual and impact reporting and stakeholder engagement.

Additionally, you will:

• Manage marketing and communications volunteers or interns in the West Midlands
• Identify marketing and communications trends
• Oversee and contribute to website content management and analytics
• Create and manage the monthly external e-newsletter using Mailchimp
• Work with teams to develop, edit and create high-quality success stories and case studies

To be considered as a Senior Marketing & Communications Officer, you will need:

• Experience working in marketing, public relations, communications, or journalism
• Experience creating content and copy for social media
• Experience with the CMS Word Press, Google Analytics/WP statistics and social media reporting
  
  Experience working with the press and media/policy makers
• Knowledge of digital communications
• Knowledge of current marketing and communications trends and best practice
• Confidence with design software
• Excellent writing and editing skills
• A degree in a relevant subject (e.g. Marketing, Communications, Public Relations, English, Social Sciences) or equivalent work experience
• A full, valid driving licence and access to a vehicle

Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.

The closing date for this role is 5th March 2026.

Other organisations may call this role Senior Marcomms Officer, Marketing Executive, Marketing Manager, Communications Manager, Senior Digital Marketing Officer, or Senior Communications & Engagement Officer.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.