Visitor and Volunteer Co-ordinator Catherdral

Visitor Experience and Volunteer Co-ordinator - Birmingham Cathedral

Responsible to: Head of External Relations

Hours: 30 hours per week

Salary: £25,956.00 per annum

Contract: This is a 20-month fixed contract (with potential for renewal)

Place of work: Colmore Row, Birmingham, B3 2QB

Pension: 8% Employer’s Contributory Pension subject to meeting auto enrolment criteria

Annual leave: 29 days (including pro-rata bank holidays entitlement) based on a 4-day working week.

This role is subject to a 3-month probationary period. This post is subject to a Basic DBS check.

Birmingham Cathedral is the oldest building in the city centre still used for its original purpose. We are home to some remarkable treasures, as well as the largest green space in central Birmingham. Our cathedral is free to visit, and attracts over 200,000 people a year. Our visitors come to us for many different reasons - including to attend services, pray, reflect, light candles, learn about our heritage, take part in key civic events, and to enjoy a range of concerts and events held in our building or Cathedral Square throughout the year.

Visitor Experience and Volunteers Coordinator The Visitor Experience and Volunteer Co-Ordinator will facilitate, develop and champion the work of the volunteers within the Cathedral. The role will support with recruitment and development of volunteers and have responsibility for aligning the work of volunteers with delivering Chapter’s overall strategy. The Visitor Experience and Volunteer Coordinator will have a particular focus on the development of front-facing volunteers to engage visitors and increase per head visitor donations.

Main Responsibilities

• Leading the overall visitor experience at Birmingham Cathedral
• Providing a high-quality experience for anyone coming to the cathedral.
• Recruiting and training additional members to our front-facing volunteer team.
• Working with HR & Safeguarding Manager, supervising front-facing volunteers through inductions and ongoing support to deliver the safer recruitment process and compliance with safeguarding policies.
• Working to cathedral need, producing rotas and co-ordinating updates with volunteer teams and relevant colleagues.
• Developing a culture of welcome, where a sensitive approach to increasing donations from visitors is achieved
• Collaborating with the Verger team to ensure the safety, security and maximum accessibility of all visitors to the cathedral.
• Creating an environment where excellent welcome increases donations, giving, merchandise and event ticket sales and work with finance and fundraising colleagues as appropriate.
• Taking responsibility for creating excellent standards of presentation in all public facing areas of welcome & merchandising, maintaining high standards of care.
• Working with communications to ensure visitor experience reflects cathedral messaging – in digital, marketing materials and face-to-face.
• Supervising and developing work placement opportunities that link with the ethos of the cathedral e.g. probation service, work experience and other work placements.
• Monitoring statistics that relate to visitor numbers, income targets and visitor satisfaction, and report on these regularly.
• Developing excellent relationships with the wider cathedral team (staff, volunteers and congregation) to ensure the fulfilment of Chapter’s strategy and vision.
• Any other reasonable duties and responsibilities as may be required by Chapter.

More responsibilities and person specifications are included in the recruitment pack.

Closing date for applications: Wednesday 18 February at midday.

Interviews will be held on: Thursday 26 February 2026