Prevention X3 – West Midlands Fire Service

Provide targeted support, education and intervention to adults, children and young people who may be vulnerable to fire-related risks. Working alongside partner agencies, you will manage a

caseload, deliver person-centred support, and help improve safety, health and wellbeing outcomes across West Midlands communities.

Safeside Support Officer

Play a key role in the day-to-day operation of Safeside, our immersive safety education centre. You will support programme delivery, visitor experiences, bookings, administration, facilities coordination and performance monitoring to ensure high-quality learning experiences for thousands of visitors each year.

Support and develop our volunteer workforce, ensuring volunteers are recruited, trained, deployed and recognised effectively. You will help coordinate volunteering activity, maintain records and systems, and work with communities and partners to grow volunteering opportunities across Prevention programmes.

• Support or Deliver prevention, education and community safety activities that make a positive difference to people across the West Midlands.
• Work directly with children, young people, adults, volunteers and partner organisations to achieve positive outcomes.
• Build and maintain effective relationships with a wide range of audiences, stakeholders and community groups
• Manage records, systems, data and reporting to support high-quality service delivery.
• Support safeguarding, equality, diversity and inclusion, ensuring services are accessible and responsive to community needs

• Good communication and interpersonal skills, with the ability to engage and build relationships with a wide range of people.
• Experience working with the public and delivering customer-focused services within community, education, volunteering or other people-centred environments.
• Strong organisational skills with the ability to manage competing priorities and work to deadlines.
• Ability to use IT systems effectively, maintain accurate records and produce reports or monitoring information.
• Able to work independently, use initiative and contribute positively as part of a team.

• Experience working within prevention, community safety, education, volunteering, health and wellbeing, or public sector services.
• Experience supporting, coordinating or developing volunteers, programmes or community initiatives.
• Knowledge of safeguarding, risk reduction, behaviour change or community engagement approaches.
• Experience of monitoring performance, analysing data and using findings to improve services.
• Experience of partnership

Contract type:
Full-Time