Quality Assurance Analyst

Quality Assurance Analyst - Pensions

We are seeking a detailed driven, technically strong Quality Assurance Analyst to help shape and protect the quality of defined benefit pension administration.

This is a high-impact role where you will help ensure accuracy, consistency, and regulatory compliance of defined benefit pensions administration activity across Isio. This role provides independent, risk-based assurance over day-to-day administration, new and evolving processes, scheme onboarding, and higher-risk or complex work.

Working closely with pensions administration teams, technical specialists, and internal stakeholders, the Quality Assurance Analyst will provide insight, constructive challenge, and practical recommendations to support high-quality, sustainable outcomes. A core expectation of the role is strong collaboration and communication, positioning quality assurance as a supportive, value-adding function rather than a policing activity.

If you enjoy analysing complex work, spotting patterns other miss, and influencing positive change – this role is for you.

This role can be based in our Croydon, Reading, Manchester, Birmingham or Belfast city centre office with a hybrid workstyle.

What does the role entail?

• Delivering risk-based quality assurance across pensions administration activity to ensure regulatory compliance and high service standards.
• Reviewing data, calculations, processes, and controls to identify issues and improvements.
• Supporting QA on new schemes, process changes, complex cases, and remediation work.
• Providing assurance over higher-risk areas and key business activities
• Contributing to data quality and assurance activity linked to legislative change, including the Pensions Dashboard Programme.
• Working closely with administration, technical and data teams to embed best practice.
• Analysing findings, report trends and root causes, and make clear, actionable recommendations.
• Communicating findings in a constructive, support way that helps foster a positive, learning-led quality culture that drives improvement.

What we’re looking for

Essential

• Proven experience in pensions administration, with a strong technical knowledge of Defined Benefit (DB) pension schemes, including benefit structures, scheme rules and administration processes.
• Experience in a quality assurance, audit, or oversight role within pensions.
• Strong communication skills, with the ability to; explain QA findings clearly and constructively; tailor messages for technical and non-technical audiences & build effective working relationships with colleagues to support quality improvement.
• Excellent analytical and problem-solving skills, with attention to detail and the ability to identify root causes, patterns, and systemic issues rather than isolated errors.
• A collaborative, proportionate approach to quality assurance, with the ability to balance challenge and support and contribute positively to a quality-focused culture.

Desirable

• Awareness of the Pensions Dashboard Programme, including data quality and governance considerations.
• Experience supporting process change initiatives, such as the implementation of new administration processes, onboarding of pension schemes, or embedding revised controls or best practice.
• Experience working on large-scale data projects or system changes.
• Relevant professional qualifications or progress toward them, such as PMI (Pensions Management Institute) certificates or equivalent.

What you can expect in return

• A competitive salary and market leading bonus scheme
• Study support for you to work towards the completion of the Pensions Management Institute (PMI) Certificate in Pension Calculations (CPC) qualification
• Salary increases for PMI exam passes
• Development and training opportunities to support your career ambitions throughout your time with us
• A dedicated, friendly, and supportive team who will help you to deliver your best work

About Isio

A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services.

Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues…