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Quality Assurance Assessor: Customer Outcomes Focus
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-07-20
Listing for:
NFP, an Aon company (Europe)
Full Time
position Listed on 2026-07-20
Job specializations:
-
Quality Assurance - QA/QC
Regulatory Compliance Specialist
Job Description & How to Apply Below
NFP, an Aon company, seeks a Quality Assurance Assessor to strengthen first line conduct oversight across the UK. You will conduct structured file reviews, assess consumer disclosures and documentation, and identify conduct risks to drive improvements in customer outcomes.
With 3+ years in commercial or technical insurance broking, you will apply ICOBS, Consumer Duty and FCA guidance, providing constructive feedback and coaching to teams to uphold high QA standards and regulatory compliance.
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