NIHL Auditor – Military Deafness

Responsibilities

• Assess file handling performance against, and in line with, internal technical standards.
• Identifying recommended actions for the current file handling team and delivering constructive feedback to the teams to develop their technical skills.
• Assist in bespoke file audits upon request of the unit Technical Directors and/or Business Unit Directors
• Giving feeding arising from client contractual Service Level Agreement (SLA) audits (undertaken by others)
• Identify and assess areas of financial leakage or other risks for the business
• Identify and communicate (orally and in written report format) clear and constructive feedback and recommendations for remedial actions arising from your audit
• Prepare timely (oral and written) reports to Technical Director/Operations Director on the audit findings of individual, teams and unit performance along with recommendations within a clear and appropriate action plan to enhance the technical ability of the team and/or remedial action required
• Contribute to the continual development and improvement of Legacy’s technical performance levels by
• Identifying common trends within audit findings
• Recommending and where appropriate contributing to training and upskilling of individuals
• Providing constructive feedback and mentoring to individuals or teams
• Identifying quality issues and providing technical input into the incident reporting process

• Has an understanding of NIHL Claims (experience of military deafness claims is not essential)
• Has experience of running a NIHL caseload
• Clear and effective communicator
• Ability to write reports
• Ability to work under pressure and to target
• Ability to self-organise and self-prioritise
• Ability to maintain concentration and pay attention to detail
• Ability to remain calm under pressure
• Ability to remain fair and objective at all times
• Good level of IT skills
• In order to support the delivery of technical excellence in Legacy, the ability to provide constructive feedback and engage in effective communication with sensitivity is absolutely key. Excellent soft skills are required to ensure the teams see the process as a development opportunity.

Demonstrates expertise in assessing file handling performance and providing constructive feedback to enhance team technical skills. Proficient in identifying risks, preparing detailed reports, and contributing to the continuous improvement of technical performance levels.