Customer Experience Training & QA Leader
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-08-18
Listing for:
CCA Recruitment Group
Apprenticeship/Internship
position Listed on 2026-08-18
Job specializations:
-
Quality Assurance - QA/QC
Regulatory Compliance Specialist, QA Specialist - Analyst/Manager
Job Description & How to Apply Below
CCA Recruitment Group is seeking an experienced Training & Quality Assurance Manager to lead our learning, development and quality functions within a busy contact centre operation.
Reporting to the Head of Operations, you will design and deliver engaging training programmes, manage quality assurance processes, and drive continuous improvement across customer interactions. This role focuses on coaching, performance improvement and ensuring regulatory standards are met.
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