Quality Assurance - Nights

Keywords (e.g. Sales engineer Gothenburg)

Review and co-ordinate customer concerns and complaints in accordance with customer requirements. Manage containment and stock related to customer concerns Bulten /customer stock levels. Manage customer specific requirements and cascade it down to the business. Support the Sales organisation in Customer Quality matters.

• Quality Control of non-conforming product & service – Raising and tracking of concerns on factories (Bulten and Trading) and sub-suppliers in relation to customer claims. Ability to travel to Bulten Plants and/or Customer and Supplier Locations in Europe as required
• Corrective & Preventive actions – Raising and issuing of 8D/5Y reports or similar dependent on customer requirements
• Manage 8D for the non-conforming product raised by customer/s
• Product traceability via internal system (M3)
• Manage containment and inspection for customer related claims
• Manage warranty complaints
• Customer/s portal management for claims and Bulten performance
• Management of internal 8D (Canea system), and to ensure all the criteria within 8D are met
• Understanding and reading of customer drawing (GD&T)
• Understanding of measurement equipment
• Weekly and monthly quality reports, in line with KPI’s
• Tracking 8D progress and ensuring that KPI’s are met
• Manging recharges and updates of the tracker
• Number of complains per customer (CPM)
• Actual quantities of the rejected parts by customer post containment/ validation of product
• Record cost of poor quality (COPQ)
• Manage Customer Specific Requirements in GUKSA
• Support the Sales organization in Customer Quality matters
• Involvement Continues Improvement and relevant project
• Understanding of quality processes/ procedures
• Daily collaboration with Warehouse/ supplier quality and MP&L regarding quality issues
• To assist as required with any other reasonable request in line with business needs or customer/client requirements

• Problem solving experience
• 5Y/8D experience
• Knowledge of quality related tools (i.e 5 Why, fishbone diagram, is/ is not) S
• Driving Licence
• Metallurgical Experience
• Engineering or similar background
• Knowledge of Microsoft office and ability to populate presentations/ complains statistics
• Knowledge of and adherence to Work Instructions relevant to role
• Knowledge of and adherence to ISO 14001, ISO 45001 and IATF 16949

• Full time permanent position (38 hours per week)
• Monday to Thursday 22:00 - 08:00 (4 x 10 hour night shifts)
• Role is based in Erdington, Birmingham B24 9PR
• Competitive salary, including night shift premium
• 8% Company pension scheme contributions from day one
• Life Insurance scheme x 4 of salary
• Westfield Health Evolve Cash and Health plan

United Kingdom, Birmingham

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